Microsoft answers is using an old email address - cannot update it anywhere

Anonymous
2025-05-18T13:19:50+00:00

I am signed in with my MS account, which has email address 1.

For some reason, all notifications for community posts etc are going to an old work account that is not in use anymore.

When I sign in to MS, it asks to send a verification code to that old email.

It is not found anywhere I can see in my account settings, how do I banish that email address, and stick to only my proper one?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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EmilyS726 280.2K Reputation points Independent Advisor
2025-05-18T20:09:35+00:00

If you go to https://account.live.com > Sign into your account, then go to Your info> Sign in preference, do you have other alias?

Also, go to Security > Manage how I sign in, any old contact there too?

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  1. EmilyS726 280.2K Reputation points Independent Advisor
    2025-05-18T14:55:32+00:00

    Hello,

    While you are on the Microsoft Answers forum, click on your user icon on the upper right, then click on "My profile". On this page, is it displaying the correct email address you want to use? I just want to make sure that you have been signing in using the correct Microsoft account.

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  2. Anonymous
    2025-05-18T20:07:53+00:00

    I am signed in and the address shown is my correct address.

    However I still receive sign in confirmations and other emails to my old address.

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  3. Anonymous
    2025-05-19T08:26:48+00:00

    So we have:

    • your info -> account info
    • your info -> sign in preferences
    • my account
    • my profile
    • security -> manage how I sign in

    It seems the email was under the last one of these, because why would it be in any of the other 4 obvious places that has email addresses and telephone numbers etc...

    Of course I cannot use my genuine work email address as the recovery email, because an account is already associated with it. I cannot use my other personal address, as that it used by Skype so cannot be used.

    The account management system is a real mess, but at least I was able to remove that address.

    Thanks

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