Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Good day! Welcome to the Microsoft Community.
I noticed that you have tried the account recovery form many times, in which case I have no more advice to give you. I suggest you contact online support and try your luck.
One thing that needs to be explained is that I, as the forum agent, do not have the authority to help you verify the payment or account directly, so as not to expose your private information to the forum, which is a platform for sharing and communicating publicly. This information would be left with chat supportin a separate window:
Contact Microsoft Support:
- Visit this website: Contact - Microsoft Support
- Type Contact support in the search box there.
- Now click on Get Help and select Contact Support below.
- Go to the Products & Services tab and choose the Microsoft 365 and Officecategory
- On the Category tab, chooseManage My Subscription.
- Go to Confirm.
- Choose to chat with a support representative or request acall back.
Note: The contact support team only works at certain times, so if the last window says it's not there, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.
Best regards,
Ian | Microsoft Community Support Specialist