Office 365 Family member only getting 5GB on OneDrive instead of the 1TB from the plan.

Hello , MathiasSsenabulya

Thank you very much for your detailed description of the problem.

You are a very good user,you carefully discovered and described the whole picture of the problem in detail. I want to explain to you that the "OneDrive storage capacity is not upgraded to 1TB after sharing Microsoft 365 Home subscription with others" you described above is a hot issue that has appeared recently. We have received feedback from users around the world who have encountered this problem. The issue is still under investigation.

In a similar thread, users mentioned that the storage space typically refreshes a few hours after turning off the renewal of the Microsoft 365 subscription. (If you are a member of a shared Microsoft 365 Family account, you might want to contact the primary subscriber. Typically, if the primary subscriber disables auto-renewal, the storage space for other members may be reset.)

• 🔖Reference-<Member of Microsoft 365 Family license doesn't have 1TB storage in - Microsoft Community>
• 🔖Reference-<Turn recurring billing on or off for a Microsoft subscription - Microsoft Support>

Alternatively, you can try the following steps, which might help update your OneDrive quota. Part of users have successfully resolved the issue of their OneDrive quota not updating using this method:

1. First log in to https://onedrive.live.com/
2. Delete at least 150MB of files and update the storage quota to remove the limit.
3. Refresh the browser. You may need to wait at least 10 minutes for the storage to update.
4. After the quota is updated, return to the Recycle Bin to recover the deleted items.

▲ I will continue to track the issue for you in this `thread and share the latest progress on the issue with you as soon as possible.

Best regards,

Chandy.L | Microsoft Community Support Specialist