having problems downloading my invoices, what am I doing wrong (the download button seems to have an issue with it because after pressing it says it is downloading but then nothing happens

Hello Paul Coker1,

Good morning! Thank you for your posting to the Microsoft community. We are happy to assist you.

First of all, we apologize for the inconvenience caused to your work. To troubleshoot the issue, you are facing, effectively kindly provide the following information:

1. May I know where you are trying to download these invoices, is it in the Microsoft 365 Billing admin center?
2. Kindly share a detailed screenshot of the issue you are facing.

In the meantime, while we wait for the above information kindly try the troubleshooting steps below:

1. Browser Issues:
   • Sometimes, the browser might be causing the issue. Try clearing your browser cache and cookies, or use a different browser to see if the problem persists.
2. Internet Connection:
   • Ensure that you have a stable internet connection. An unstable connection might cause the download to fail.
3. Pop-up Blockers:
   • Check if your browser's pop-up blocker is preventing the download. Disable the pop-up blocker temporarily and try downloading the invoice again.
4. Browser Extensions:
   • Some browser extensions might interfere with the download process. Try disabling extensions one by one to identify if any of them are causing the issue.
5. File Download Location:
   • Ensure that your browser is set to download files to a specific location. Sometimes, the file might be downloaded, but you might not be able to find it.

Please note that our initial response may not resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

We are waiting for your response. I appreciate your cooperation.

Sincerely,

Simbarashe | Microsoft Community Moderator