Onedrive says offline mode isn't turned on so some features aren't available???

Anonymous
2025-01-22T18:59:38+00:00

My onedrive suddenly says "offline mode isn't turned on so some features aren't available". I can't open any files or folders, so can't do anything with them. **** is this. I tried it on operagx, doesn't work. I tried on Edge and it suddenly works, but Edge is ****. I tried on the opera browser, also had the same issue. I tried on brave browser. Also same issue. I don't get it. I can't change any settings regarding this offline mode, and I can't find a single answer anywhere online. The rest of all the apps do work though.
Oh and onedrive also decided to suddenly switch to Danish, whilst all other apps were in English. When I went to settings it also said it was in English so I effectively couldn't change the language of my onedrive. Somehow that magically fixed itself going to a different browser. I tried adding a screenshot but it constantly fails to upload. The only thing visible in the screenshot is the error message which I quoted above.

Microsoft 365 and Office | OneDrive | For education | Windows

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Anonymous
2025-01-23T14:28:13+00:00

Dear Justin,

Thanks for the updates.

As per the further updates, since it's working fine in the Microsoft Edge and working fine on your browser, definitely the issue is not related to your OneDrive and it should be related to the browsers where you are accessing OneDrive.

So, I request you please clear the browser cache of the browsers where you are having the issue with the OneDrive and see whether the same problem happens.

If still the same, can you please confirm whether the browser having issue is enabled with the extension? If yes, please temporarily turn it off and check the outcome.

If possible, please uninstall the problematic browser and re-install to check the outcome?

Appreciate your time with us and we will be waiting for the update from you.

Best Regards,

Sophia

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  1. Anonymous
    2025-01-23T12:03:45+00:00

    Dear Justin,

    Thanks for writing back and updating with us. Our sincere apologies for the inconvenience caused due to our previous but our intention is to always help you at our best and we understand sometimes the initial reply doesn’t help but we will be here always to assist you at our best.

    As per the further updates, I would like to confirm the following information which will help us to better understand and guide you further:

    1. Screenshot of the complete Details pane on your OneDrive for Business:

    Open OneDrive for Business in the browser> Go to My Files> Click on the Details at the top right> Take the complete screenshot of the tab and share it with us.

    1. Do you encounter the same problem when you access your OneDrive for Business in the different device via browser?
    2. Do other users in your Educational Institution are having the same issue?

    Appreciate your time and efforts with us. Have a wonderful day!!

    Best Regards,

    Sophia

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