Family Subscription but group calls limited to 60 minutes?

Anonymous
2025-03-30T14:57:05+00:00

I have a MS Office 365 Family subscription and I believe this allows me to host group calls up to 30 hours in length on Teams. However, I am finding that my group calls are being limited to 60 minutes. I'm sure this has recently changed as I believe I have had longer group calls up until a few weeks ago. The most recent group call was with my two sons who are both part of the family account but away at University.

I am using the Teams app with Windows 10 and login to my Teams account using my ****@outlook.com account.

I tried resetting the Teams app but it hasn't made any difference.

Please can you help.

Thanks
Ashley

***moved from Microsoft Teams / Teams for personal / Chat and groups / Chat and group chats***

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2025-04-01T11:31:20+00:00

    Thanks for your reply.

    Following my original post I did contact a MS support and received a call back from a representative. He told me that this was a common problem but he would need to transfer me to a ‘level 2 technician’ to get it resolved.

    I then spoke to the level 2 guy who initially told me that I’d need to purchase the functionality to allow 30 hour group calls. I politely explained that he was incorrect at which point he double-checked and then agreed with me! However, he said that the problem was a Teams issue so transferred me to a webchat with part of the Teams support department.

    I then spent time with them having a webchat but nothing changed after I’d reset the app (again) logged in and logged out etc. In the end he told me it was just a glitch and probably wouldn’t happen again. Speaking to these three people to about 1.5 hours with no result!!

    When in the Teams app if I click on Schedule a Meeting I see the message “With your current Teams plan, you get up to 60 minutes per meeting with up to 100 participants” which obviously doesn’t look right. I shouldn’t get that message at all as a premium subscriber

    Also, when I go into the Teams app settings and select ‘Plans & Upgrades’ it shows the free benefits and then also the option to Upgrade to get Premium features. If I click on the upgrade button it takes me to a webpage with then option to buy a subscription. If I follow that through it eventually says that I’ve already got a subscription!!

    I’ve double checked and my current subscription is Microsoft 365 Family Classic so I should have the premium benefits already. I recently renewed the subscription so I don’t know whether that has caused a problem?

    Ashley

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  2. Anonymous
    2025-03-31T06:55:27+00:00

    Hi, Ashley

    Thanks for using Microsoft products and posting in the community.

    Based on your description I noticed that your Teams group calls are limited to 60 minutes in case you have a Microsoft 365 subscription.

    Normally your call duration management is automatically effected by the app when it acquires your cloud subscription plan.

    Since your current call duration is not normal and you had a longer call duration a few weeks ago.

    I recommend that you first check to see if the subscription plans that are active in your account are working by logging into your Microsoft account.

    You can check your subscription by logging in at the following link:

    Microsoft account | Sign In or Create Your Account Today – Microsoft

    You have tried resetting your Teams program but it made no difference, I suggest you log out of your Teams logged in account and retry logging in and check your account's subscription benefits within the app settings.

    If your subscription status is normal but the call duration is still incorrect, I suggest you contact Teams online support via this link :

    Contact - Microsoft Support

    Feel free to post back if you need further assistance.

    Best Regards,

    Raymond.G-MSFT | Microsoft Community Support Specialist

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