GCC customers cannot leave feedback?

Question

GCC customers cannot leave feedback?

Anonymous

I wanted to leave a feature request, but apparently GCC customers are restricted from doing that, so instead, my feature request is to add the ability to add feature requests for GCC customers. All I found was a closed question from two years ago asking why it is restricted that had no real response. Is there any way at all for GCC customers to give Microsoft feedback or is it just something they no longer care about?

For reference this is the message that appears when the feedback portal is blocked

"Community feedback is currently supported for MSA, as well as AAD users in commercial clouds."

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

Hi, AWSEAMRM

Good day!

Thanks for posting into our community.

According to your description, we're sorry for your experience.

As Microsoft has specific support channel resource for certain different support scope and attributes. Since we're focusing on Exchange Online, we're afraid that we could not give you an appropriate suggestion here.

Nevertheless, after searching what we've found for you in here - Open Support cases for GCC High and DoD - Microsoft 365 | Microsoft Learn or you can share your precious idea in here -gcc · Community (microsoft.com).

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!

Microsoft Community Moderator.

Answer 2

Stefan Blom 352.1K MVP Volunteer Moderator

Try posting online feedback at https://feedbackportal.microsoft.com/feedback (if you haven't already done that).

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Answer 3

feedbackportal.microsoft.com is the portal GCC (local governments and state folks) customers are not able to use (assuming GCC high and DOD folks have same issue).

When we try and post we get redirected to https://feedbackportal.microsoft.com/feedback/blocked with a mesage "your access to this website has been restricted" - "community feedback is currently supported for MSA, as well as AAD users in commercial clouds."

Also, in response to ALEXCHEN, we aren't saying we can't open a support case from GCC. But it would be nice to be able to join feedback portals to vote and submit or gain momentum for various change requests etc.

Thank you,

Brian

Answer 4

Stefan Blom 352.1K MVP Volunteer Moderator

Are you prevented from using Help > Feedback from within the Office apps as well? In that case, I guess your local Office admin can contact Microsoft via the Admin center. That isn't ideal of course, but better than nothing if it works.

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Answer 5

I'm not sure about Sharepoint since I don't know where that setting would be there, but the option seems to pop up for outlook. But as Brian said, it would be nice to join the feedback portals commercial users have access to be able to add feature requests or add weight to existing ones. As it stands with the in app help requests, anything I put in is going into a vacuum that likely will never be seen since Microsoft has no way to know how many people would support it. I understand that features may not come out at the same time for GCC users or may not come out at all but it still sucks to be shut out of the conversation entirely.