Can't join Microsoft 365 Family subscription

I was not able to join a Microsoft 365 Family (subscription), but there was no error message. When I clicked on the invite link, I simply landed on the Microsoft 365 Family dashboard showing a family with me as the only member. There was no option to accept the invitation.

I managed to solve the issue the following way:

The family admin (the account owning the Microsoft 365 Family subscription) needed to send the invitation to the new family member not via the Microsoft 365 Family subscription page, but via the Microsoft 365 Family dashboard page. It seems like creating an invitation link or an invitation email via the subscription page is broken.

Screenshot of the page from which the invite to the Microsoft 365 Family worked:

Screenshot of the page from which the invite to the Microsoft 365 Family did not work:

Neither solutions from @BlubX42 or @Pong3 worked for me. What worked was to add a member from the Microsoft Family Safety app, and accept the invitation there.

I was not able to join a Microsoft 365 Family (subscription), but there was no error message. When I clicked on the invite link, I simply landed on the Microsoft 365 Family dashboard showing a family with me as the only member. There was no option to accept the invitation.

I managed to solve the issue the following way:

The family admin (the account owning the Microsoft 365 Family subscription) needed to send the invitation to the new family member not via the Microsoft 365 Family subscription page, but via the Microsoft 365 Family dashboard page. It seems like creating an invitation link or an invitation email via the subscription page is broken.

Screenshot of the page from which the invite to the Microsoft 365 Family worked:

Screenshot of the page from which the invite to the Microsoft 365 Family did not work:

I had the same issue. I was able to get past it without needing the organizer. (You don't need an active subscription to do these steps:)

1. Click the invite link and go to the dashboard for the empty family.
2. Send an invitation to another address to join your empty family.
3. Go back to the original real invitation from the organizer and try to join again, click join, it will now tell you you're already in a family.
4. Click the link to manage your existing family, and remove yourself from the empty family.
5. Go back to the original invitation link again and it will now let you join the real family group from the original invite.

Hope that helps!

There is no chat feature following these instructions. How can join my family 365 plan that my husband set up? None of the links work

Hi Kajohnkiat T,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Try using a different browser. If the issue persists, you can contact Microsoft support to assist you:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Can't join Family subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!