License Storage - Unable to connect to the Licensing Helper on Mac after installing Office 2021

Anonymous
2023-02-12T22:18:29+00:00

Im unable to activate Office & presented with the following message "License Storage - Unable to connect to the Licensing Helper"

on research this seems to be an age old problem

is there a updated fix?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2023-03-09T03:29:17+00:00

After banging my head against the wall for about two hours, I finally figured it out. The Microsoft Office Licensing app has to be turned on. This is how you do it:

🍎>System Settings>General>Login Items> toggle switch for Microsoft Office Licensing.

Hope this helps!

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Anonymous
2023-05-31T11:32:59+00:00

I had the same issue and found a solution that worked for me.

I opened up terminal on the MAC and executed the following:

sudo launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

sudo chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

This automatically launched the activation screen, I entered my email address I used to purchase Office for Mac and "ACTIVATED" (virtual high fives all round)

I'm using Ventura and Office for Mac 2021

Hope this helps

GP

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  1. Anonymous
    2023-10-25T17:01:57+00:00

    I had the same problem, and I found that the issue was solved after I changed the permissions on these two files:

    /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist
/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

Once you find the files in Finder, right click and select Get Info. Then click the lock at the bottom, enter administrator password, and change the permissions for everyone to Read & Write.

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  2. Anonymous
    2023-04-02T01:40:27+00:00

    I've banged my head against the wall for days. Uninstalled, reinstalled, used license removal tool, repeated. So was super-hopeful upon reading Charlene's fix, but can't find it. I have Mac OS Monterey 12.6. 4

    >System Prefs>General>Login Items> ...is empty

    Cannot locate any item or file called Microsoft Office Licensing ;-(

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  3. Anonymous
    2023-02-15T19:15:42+00:00

    Hi Louis

    Tried the suggested article but didn't work

    (sudo: –s: command not found

    chmod: Unable to change file mode on /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper: Operation not permitted)

    I managed to activate it by deleting the token & identities in keychain for office & reloaded the software

    but on rebooting were back to stage one again needing to activate

    My Mac OS is Big Sur 11.7.3

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