Hi Hoi Lam
Thanks for posting the thread on our forum.
According to your description, it seems that you can’t drag the corner of the images in Word to resize the images.
As per your description, please don’t worry we can work together to narrow down and resolve the situation.
- As Doug mentioned, you can use the size control> Picture format >size> to customize the height and width of the image.
- Use safe mode to check if the problem can be solved. Reference: How to use safe mode on your Mac - Apple Support
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- Please verify your Word is up-to-date, you can refer to Update history for Office for Mac - Office release notes | Microsoft Docs
We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, Please kindly provide more information below to let us work further.
- May I know if all your documents have this problem or just the specific fil have?
- If all your office applications have this issue? Such as PowerPoint, OneNote?
Appreciate your patience and understanding.
Regards,
Stacey