How to disable Files On-Demand in OneDrive MacOS? It's enforced since the last update ...

Anonymous
2022-01-27T12:43:10+00:00

For OneDrive home and business, I cannot disable Files-On-Demand since the last update. This is crucial, I need full access to my files at all time.

What is going on? Why would you enforce Files On-Demand on your customers, isn't it enough to enable it by default? My 70GB of cloud data is not local anymore, sometimes I have no internet, you are locking me away from my files. Also making it impossible for me to do full text searches. Files On-Demand is also too slow, waiting a second to display folder contents is too much when you organize things in deep folder structures.

How I can disable Files On-Demand? Will you please stop knowing the best for your customers? We aren't toddlers. Thanks!

If Files On-Demand is enforced by policy, I will leave your cloud service once and for all.

Microsoft 365 and Office | OneDrive | For business | MacOS

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  1. Anonymous
    2022-02-17T10:28:05+00:00

    Yes, same problem here. All files are gone leaving only "symlinks", manually downloading files either produces the same "helper error" that's been posted here or just plain does not do anything.

    I've been a paying customer for several years, but I'm about to give up. I wasted my whole day today trying to solve this mess to no result.

    There are other ways to "get" office suite so i'm about to switch to dropbox or google.

    MS you are basically forcing me to stop paying you AND break the law by this mess.

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  2. Anonymous
    2022-02-14T14:50:14+00:00

    After spending too much of my own time debugging through their stuff, I did finally get it mostly working. I had to select all the top-level folders and select "Keep files on this device" (or whatever it says).

    But it still has two issues...

    1. When a new folder is added, it defaults to the files-on-demand
    2. When new files are added to a folder (that is not files-on-demand), it shows the cloud icon next to the folder, and I need to click it to force a sync of the new files.

    Been very frustrating working through it. Obviously this change was not well thought-out nor well communicated to users. I would look else where (Dropbox), but we do use Office products, and we're not exclusively macOS users. So we're stuck with OneDrive for now.

    Come on Apple, fix iCloud!

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  3. Anonymous
    2022-02-14T14:11:46+00:00

    Came to do some work, discovered Microsoft had deleted all my files from my hard drive. Just as well I'm so careful about backups of backups.

    Everything will be restored in my usual documents folder and OneDrive will no longer be used. I paid for this service as part of my subscription so I feel robbed twice now - once of my files and from buying a service that now has zero use.

    MS have 100% lost my trust. I'm gobsmacked anybody would think this was a good idea. I found a phone number for customer support that gives you this website address and then hangs up on you. Says it all.

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  4. Anonymous
    2022-02-12T12:09:57+00:00

    Th is annoying! I just made my company moving away from server. I have to move to dropbox if this is not being fixed!

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  5. Anonymous
    2022-02-10T03:21:25+00:00

    I'm so disappointed and thinking seriously on moving away from OneDrive.

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