Problem with android version of MS Word when used with mouse

Anonymous
2021-09-16T18:11:42+00:00

Hi, i have noticed that in the word app, i cant select texts by holding down my left mouse button and dragging (The usual way to do it in the PC Word). It happens when i use my mouse. I have tried using several mouse and using the tablet's touchpad. But i still cant select text. The only way to select text is by finger touch (if i long touch a text, a button appears and i can drag that button to select more) or by double clicking the mouse button and it will select just one word. Clicking it again will just select the entire pararaph so i cant really select which section i want to edit. The funny thing is that it only happens to the MS Word app. Not for powerpoint and excel. In pwoerpoint and excel, i can just select text normally like what i would do on my PC. So i's quite sure the problem rises from the word app itself and can be easily fixed with an update. Also, if i selected a few paragraphs with a mouse and wanted to see my word count, i cant find it. But if i do the same with finger touch, the word count is displayed beside the page 2 out of 4 while when i use the mouse only the page 2 of 4 appears without any word count. I believe this is an issue with the app (especially MS Word) since the app treats mouse and finger touch differently (in an unfair way). Moreover, i also have some issue with text styling. In the PC version, i am able to change the text styles in the styles gallery and check the box saying apply this styles to all documents with this template. From that on, every blank document i created in the PC app will follow the styling i have set previously. But the same does not apply to the android version. I cant set a particular font style as a default. When i select a style and modify it to what i use, and i refer back to it again, it will just return back to calibri. I have tried setting it up from the PC for the "Blank document" format. When i open a new blank document from my PC, it shows up with the styles that i have created. But when i create a new blank document in android, it just shows the default arial style so i have no way of setting the default style to the style i use everytime. This creates a lot of hassle for me personally and i would like to see Microsoft fixing this issue so i can use the application a lot more.

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  1. Anonymous
    2021-09-18T06:18:26+00:00

    Hello Richie89123!

    Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We do understand your concern that you are having issues with the Word application on your devices. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

    Based on your description, this might be an issue with the Word application on your device. It might be that the application or the drivers is out of date. However, for us to better assist we would like to ask a few questions;

    1. Can you provide us the version of the Word application on your phone? To check for the version, you can go to the about page on the settings of the app or you can check it on your play store.
    2. Have you tried updating the application? If not, I suggest that you update the application to get the latest update. I highly suggest also to restart your phone then try again.
    3. And you also mentioned that you are also having an issue on the Word application on your computer. May we ask what exact name version of the Office suite you have on your device? Please see here for the guide. About Office: What version of Office am I using? (microsoft.com)

    In regards to the changing the default font on Word in your phone, I want to let you know that as of now this feature is still not available for mobile devices. However, we would love if you submit a feedback using the give feedback feature of the Word application so our engineers would properly track your request. Please see here for the guide on How do I give feedback on Microsoft Office?

    We look forward to your response.

    Sincerely,

    ReynaldoB

    Consumer M365 Forum Moderator

    Microsoft Community

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  2. Anonymous
    2021-09-23T00:54:28+00:00

    Hi, sorry for the late reply

    yes i have checked the app and the problem seems to still exist.

    Sure ill drop a video recording soon.

    Thanks for the reply.

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  3. Anonymous
    2021-09-22T05:35:18+00:00

    Hi Richie89123!

    We would like to follow-up if you are still having issues with Problem with android version of MS Word when used with mouse - Microsoft Community.

    We want you to know that it is important for us it help you get your query answered/resolved.

    We will wait for your response in the next 24 hrs.

    Please answer back to this thread if you are still having the same problem and need further support.

    Also, please allow 24-48 hours for us to get back to you.

    Sincerely,

    ReynaldoB

    Consumer M365 Forum Moderator

    Microsoft Community

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  4. Anonymous
    2021-09-19T21:32:32+00:00

    Hi Richie89123!

    Thanks for getting back to us.

    Since you tried already the troubleshooting steps and still the same, this would probably an issue on the application. I will raise this to our internal team for further investigation.

    For now, I will be asking from you a video recording of this issue that you have on your end, so that we can a bigger picture of the issue and this will be a big help for us during the investigation. You can send the video recording here on the reply, or you can send it to us via private message. Please click here https://answers.microsoft.com/en-us/privatemessage/inbox

    Sincerely,

    ReynaldoB

    Consumer M365 Forum Moderator

    Microsoft Community

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  5. Anonymous
    2021-09-18T18:41:46+00:00

    Hi ReynaldoB

    Thank you for your reply. Regarding to my office app on android, the version is Version 1 .0.1 (16.0.14430.20026). As far as im aware that is the latest version of the MS Word app. For your information, i was in the beta programe for all MS Office apps. I tried leaving the beta and the issue still persists (i have uninstalled office beta and reinstalled the public version of office. I always keep my play store on auto update so i am very sure that this is the latest and i have checked it on my play store and currently there is no new update for the app. I also tried killing the app, resetting office, reinstalling office, clearing data and cache, restarting the device, and even factory resetting it. But the issue seems to be persistent.

    I would now like to refer to the 3rd question, i have no problems at all in the PC Word. I am writing it there just as a reference (e.g. what i can do on the pc app that i cant do on the android version such as selecting texts, displaying word count, etc). Its so badd though the default text feature is not available at the moment since i work on few different format. For job related stuff im fine with the current setting. But as far as acedemic work goes, it is compulsory to use times new roman 12pt double spaced with proper heading and sub headings so it is really killing me since i need to change the font size manually everytime i want to add a new headings and sub headings. Hope this feature gets available soon in the android app.

    Anyway, thanks for your reply. Looking forward to your response very soon and hope the update is coming soon as well.

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