OneDrive Stuck at Setting Things up on my iPhone

Anonymous
2020-12-21T01:56:35+00:00

Hello!

I cannot upload pictures from my iPhone SE.  The app reports it has been "Setting Things Up" now for months.  What do I need to do to get this fixed?

NLE.

[Moved from  Microsoft 365 and Office/OneDrive/iPhone & iPad/Microsoft 365 Apps or Office 365 Business]

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  1. Anonymous
    2021-05-07T20:10:03+00:00

    I tried all the normal stuff... uninstalling, reinstalling, signing out, signing in, toggling upload off and on -- all the seemingly "logical" troubleshooting. None of it helped.

    This is what worked for me:

    Try this counterintuitive fix…

    1. On your iPhone open up the OneDrive app
    2. Open OneDrive Settings -- click on your profile image in the upper left corner
    3. Under the category "Files and Photos", select "Camera Upload."
    4. Under the "Options" heading, make sure the "Download Using Cellular Data" option is toggled in the "ON" position.

    It instantly solved my auto-upload problem. I hope it works for you.

    iPhone 12, iOS 14.5.1

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  2. Anonymous
    2021-01-27T09:38:33+00:00

    Same issue here with iPhone stuck at “Setting things up”.

    Have done the below with no luck:

    1. Deleted lot of photos from iphone.
    2. Uninstalled OneDrive and reinstalled. 
    3. Disabled photo upload and enabled it again. 
    4. Moved photos from uploaded pictures/month folder to other folder. 
    5. Restarted iPhone. 
    6. Battery status during all the above operations was 77%

    @Microsoft, please investigate!

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  3. Anonymous
    2021-01-29T11:20:34+00:00

    This is now fixed at my end!

    Did the following:

    • Moved almost 1 GB of photos/video from [Pictures] folder to another folder from OneDrive Web Portal using PC. 

    After that iPhone photos started uploading.

    @Microsft, some message/prompt to assist on this issue coumd have been helpful.

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  4. Anonymous
    2021-01-13T06:11:59+00:00

    Is there a solution to this as I have the same exact problem with my personal O365 onedrive account, using the iOS OneDrive app.

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  5. Anonymous
    2020-12-21T04:08:57+00:00

    This is not a business account.  It is a personal account.  OneDrive is syncing on  my computer and I can see the files on my Microsoft365 account.  This problem is exclusive to my iPhone OneDrive.  Gdrive does not have this problem

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