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Hello,
Across our company, people using the New Outlook for Windows are suffering the same issue with attachments not opening, previewing or allowing us to save, specifically .pdf file formats.
I've tried running an online Office 365 repair tool, I've also changed the default program for .pdfs from Adobe Reader to Edge on a hunch it was an issue with that. We're up to date on all Windows updates, and switching back to the Old Outlook works as normal.
The same issue occurs when trying to view the file with Outlook Online too.
Is there reported problems with this or a fix I can test/apply to a group please?
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
After a little testing today, the effected mailboxes from my original post are starting to open PDF's again.
Could be that we're through this now?
It is still not working for me as of 12:00 on 2/28/25.
Great find about not needing to actually forward the message. Thanks!
That link gives a 404 error. I am not seeing this posted in the Admin portal that they are working on it?
My husband and I are trying to troubleshoot this issue that I'm having myself. We noticed that Adobe pushed an update yesterday 2/24/2025. Maybe that patch has something to do with it?