Outlook 365 "My Templates" missing

I wanted to follow up now that a few days have passed since I posted my previous comment. I am happy to share that the steps provided resolved the issue, and the My Templates button is back on Outlook (classic) when conducting a New Email and navigating to the Insert tab.

about the missing My Templates option in your Outlook desktop client. We understand how valuable those templates are for your productivity, and we’d like to help you get them back. 

Please try the following steps in Classic Outlook: 

1. Enable the My Templates Add-in

• Go to File > Options > Add-ins.  

• Next to Manage, select COM Add-ins and click Go.  

• Make sure My Templates is checked.  

• If you don’t see it under COM Add-ins, switch Manage to Disabled Items, click Go, re-enable it, then restart Outlook. 

 

1. Add “View Templates” to Your Ribbon

• Navigate to File > Options > Customize Ribbon.  

• Under Main Tabs, expand Home (Mail) and select Add-ins, or create a New Group under Home.  

• In Choose commands from, pick All Commands, locate View Templates, click Add, then OK. 

 

1. Update Outlook to the Latest Version

• Go to File > Office Account > Update Options > Update Now.  

• Installing the latest build can resolve compatibility issues with built-in add-ins. 

 

1. Repair Your Office Installation • Close Outlook. • In Control Panel > Programs and Features, select Microsoft 365 (or Office), then click Change. • Choose Quick Repair first; if the problem persists, repeat and select Online Repair.

 

1. Verify Your Mailbox Type

• The My Templates add-in requires an Exchange Online or Microsoft 365 mailbox. It won’t appear if your account is on-premises only.  

• If you’re uncertain, check with your IT admin to confirm your mailbox type. 

 

1. Test with a New Outlook Profile

• Open Control Panel > Mail > Show Profiles > Add.  

• Create a new profile, configure your account, and verify if My Templates appears. 

 

If after trying these steps you still don’t see My Templates, please reply with: 

• Your Outlook version and build number (found under File > Office Account)
• Whether your mailbox is Exchange Online/Microsoft 365 or on-premises Exchange

With that information, we can investigate further and work toward a resolution. 

 

Please let us know if you need further clarification or assistance. We appreciate your patience and look forward to assisting you further.    

We hope you have a great day!  

 

Warm Regards,    

Chris-DKN - MSFT | Microsoft Community Support Specialist.  

I have followed your suggested steps above to no avail.

Microsoft® Outlook® for Microsoft 365 MSO (Version 2504 Build 16.0.18730.20220) 64-bit

Dear Rashad, 

Hope you are doing well! 

It has been a while, and I wanted to check in to see how things are going with this issue. Have you had a chance to create a support ticket with Microsoft’s support team regarding this matter?   

If you have already contacted Microsoft Support, please send the case ID via private message, as sharing it in a public post may contain PII. This will help us follow up more effectively.   

Looking forward to your response!   

Warm Regards,      

Chris-DKN - MSFT | Microsoft Community Support Specialist.

Dear Rashad,  

Thanks so much for the update! We’re really sorry this issue is sticking around and it’s definitely not what we want you to experience. We truly appreciate your time and patience as you work through it.

From what you've shared, it sounds like the situation may go beyond what can be checked or fixed through the admin portals alone. While community support and built-in tools are helpful for many cases, there are some situations like this one that need a deeper look into the back end. 

As forum moderators, we don't have access to diagnostic tools or internal logs due to strict privacy and security controls, which limits what we can investigate from here. 

That’s why we recommend reaching out to Microsoft Support directly. A support engineer can start a remote session, review backend configurations, and use advanced sync tools to help resolve this. If they find anything unusual, they’ll escalate it to our engineering teams to take it further. 

You can start a support request by heading to the Microsoft Admin Center.

We’ll do all we can to help you get this resolved, and if you need help submitting the support request, just let us know. We’re happy to assist! 

Warm Regards,   

Chris-DKN - MSFT | Microsoft Community Support Specialist