Missing checkbox "Add online meeting to all meetings" in outlook web app with 365 Business account

Anonymous
2025-01-16T08:55:54+00:00

One of the users in our tenant (who has a M365 Standard subscription license like all the others) does not have the option to "Add online meeting to all meetings" in his online Calendar settings under Events and Invitations. Other users do and in fact when they use the Outlook App on their mobiles they have the option to send the Teams invite through Outlook when they create the event. This user evidently cannot as he does not have the option. He can of course create the invite using Outlook on PC as the relevant Teams plugin for Outlook is present and Teams is running. However being mostly on the move he uses his phone to create eventsor meetings but without the option to generate the Teams invite from Outlook it is a nuisance for him. Granted you can bypass this by opening Teams and creating the event from there on the Teams calendar, my question is WHY is this option completely missing from his online calendar settings - apparently there is something not right with the 365 account as I don't see why one would not see this option appear ONLINE (I can understand using Outlook for PC or Mac which may not synchronize some settings correctly or need to be updated to match the latest behaviors). Has anyone encountered this strange occurance? Any suggestions?

Thanks

Outlook | Web | Outlook on the web for business | Calendar

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Anonymous
2025-01-17T02:26:29+00:00

Hi IT_Luke

Good day. Hope you are doing well.

Thank you for your detailed reply. I understand that when trying to contact the Microsoft technical support, you are being redirected to the reseller. It is an expected behavior when there are no commercial direct M365 business subscriptions in the tenant. If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, I kindly suggest contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team. 

After doing further research, I find following parameter that may affect the display of the Add online meeting to all meetings option in Calendar options. For more, please kindly refer to Set-MailboxCalendarConfiguration (ExchangePowerShell) | Microsoft Learn. Please kindly run this Exchange Online cmdlet to check the settings for the user mailbox: Get-MailboxCalendarConfiguration -Identity <userID> | Format-List

Thank you very much for your kind understanding and cooperation.

Sincerely,

Roger Shen

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  1. Anonymous
    2025-01-21T08:16:15+00:00

    Hi Roger,

    thanks I upvoted your suggestion. The final fix was to populate the field "DefaultOnlineMeetingProvider" which was blank with the cmdlet:

    Set-MailboxCalendarConfiguration -Identity ******@domain.com -DefaultOnlineMeetingProvider TeamsForBusiness

    Now the user can add a Teams invite from the Outlook Calendar mobile app.

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