Missing checkbox "Add online meeting to all meetings" in outlook web app with 365 Business account

Anonymous

One of the users in our tenant (who has a M365 Standard subscription license like all the others) does not have the option to "Add online meeting to all meetings" in his online Calendar settings under Events and Invitations. Other users do and in fact when they use the Outlook App on their mobiles they have the option to send the Teams invite through Outlook when they create the event. This user evidently cannot as he does not have the option. He can of course create the invite using Outlook on PC as the relevant Teams plugin for Outlook is present and Teams is running. However being mostly on the move he uses his phone to create eventsor meetings but without the option to generate the Teams invite from Outlook it is a nuisance for him. Granted you can bypass this by opening Teams and creating the event from there on the Teams calendar, my question is WHY is this option completely missing from his online calendar settings - apparently there is something not right with the 365 account as I don't see why one would not see this option appear ONLINE (I can understand using Outlook for PC or Mac which may not synchronize some settings correctly or need to be updated to match the latest behaviors). Has anyone encountered this strange occurance? Any suggestions?

Thanks

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Anonymous

Hi IT_Luke

Good day. Hope you are doing well.

Thank you for your detailed reply. I understand that when trying to contact the Microsoft technical support, you are being redirected to the reseller. It is an expected behavior when there are no commercial direct M365 business subscriptions in the tenant. If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, I kindly suggest contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.

After doing further research, I find following parameter that may affect the display of the Add online meeting to all meetings option in Calendar options. For more, please kindly refer to Set-MailboxCalendarConfiguration (ExchangePowerShell) | Microsoft Learn. Please kindly run this Exchange Online cmdlet to check the settings for the user mailbox: Get-MailboxCalendarConfiguration -Identity <userID> | Format-List

Thank you very much for your kind understanding and cooperation.

Sincerely,

Roger Shen

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Anonymous

2025-01-16T10:39:39+00:00
Hi IT_Luke

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

I am truly sorry for the inconvenience this issue has caused you. Based on the description, I understand that one user who has M365 business standard license assigned do not have the "Add online meeting to all meetings" option in Outlook on the web - Settings - Calendar - Events and invitations.

To further clarify the issue, please kindly confirm the following information.
1. What kind of web browser is the user using when accessing Outlook on the web? Is the browser fully updated?
2. Could the user try to use a different browser and check the issue?
3. Please kindly clear the browser cache/cookie and retry.
If the issue persists, as it is an account-specific issue and given it is happening on the OWA end (server-related), it is highly recommended to open a support request directly with the Microsoft support team. Microsoft's back-end support team can check the advanced logs and investigate the situation further. Due to the limited permissions and access resources of our community moderators, we are unable to collect certain types of registration information in public forums for this reason and for the privacy of our users' data. Microsoft 365 global admins in your Microsoft work or school account can contact the Microsoft 365 support team on the back end through support requests. Here’s what your Microsoft 365 Global Admin should do next:
1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
2. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support
Your understanding and cooperation are greatly appreciated.

Sincerely,

Roger Shen
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