Outlook Search "Your request can't be completed right now"

Anonymous
2024-10-11T17:44:36+00:00

We are running into an issue at our company with people not being able to search for keywords. I would upload an image of it to this, but that seems to be broken right now as well.

When searching it gives the error "Your request can't be completed right now". This is happening on every version of outlook for these users (Web/Mobile/Windows)

Here is what we have tried with no luck fixing the issue.

  1. Full outlook repair
  2. Full outlook reinstall
  3. Re-added his profile
  4. Cleared cache
  5. Made sure his search settings in outlook searched all folders
  6. Rebuilt indexing on his computer
  7. Tried Old/New outlook
  8. Repaired his data files
  9. Disabled all add-ins to see if one of them was causing an issue
  10. Restarted windows search service
  11. Opened in a private browser
  12. Windows search troubleshooter
  13. Deleted registry HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Outlook

The only thing we have had luck is by having him use the old outlook and search. It fails the first time but then there is a spot to have it try again and then it works. However, this somehow breaks his outlook, and he then does not receive emails. He has to restart outlook every single time he searches for something this way.

Any other advice at this point would be appreciated.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

15 answers

Sort by: Most helpful
  1. Anonymous
    2024-10-11T17:48:39+00:00

    Here is the image

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-02-13T03:14:29+00:00

    Followed all these, and got no success at all. Very frustrating.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-02-07T17:28:22+00:00

    I'm having the same issue. This is not acceptable for a paid product!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-03-11T13:01:56+00:00

    Same problem here

    new outlook dont give any results

    classic outlooc dont let me type into the searchbox

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-02-11T16:26:13+00:00

    Same problem...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments