Pin message button is missing in my email

Anonymous
2023-11-27T20:47:04+00:00

The pin message button is missing in my outlook email and all my past pinned messages are not showing as a group at the top. They're mixed with other emails.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2023-11-27T21:08:53+00:00

    Dear 

    Thank you for posting to Microsoft Community. We are happy to assist you.

    We are looking into your situation, we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Kerry | Microsoft Community Moderator

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  2. Anonymous
    2023-11-28T05:48:01+00:00

    Hello Rocio Fernandez-Presa,

    Good day!

    I understand that you're experiencing this issue with the pin message button in your Outlook email. May I please know the type of account you are using. Is it M365 work or school account or a Microsoft/Personal account like Hotmail/Outlook.com?

    ->Can you see the pin option in the list when you right click on the email from the list?

    Please verify whether the pin message feature is enabled in your Outlook settings. To do this, go to the Settings gear icon in the top right corner of your Outlook account, select "View all Outlook settings," and then click on "Mail">"Customize actions".

    Under Quick actions >Make sure that the "Pin" option is checked/turned on.

    ->You may also try accessing your Outlook account from a different browser or device. This will help determine if the issue is specific to your current browser or device.

    Looking forward to your response.

    Best Regards,

    Ashraf.

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  3. Anonymous
    2023-11-28T22:32:26+00:00

    I just sorted my email by date in 'Filters' and the pin button can be seen again. Thanks for your help.

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  4. Anonymous
    2023-11-29T02:04:57+00:00

    Hello Rocio Fernandez-Presa

    Many thanks for your response.

    Glad to hear that this was solved by sorting the emails by Date >Newest on Top.

    Have a great day!

    Best Regards,

    Ashraf.

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