the connection to incoming IMAP server was dropped in set up

Hi Scotty,

Thanks for posting here in Microsoft Community.

I'm sorry to hear that you're having trouble setting up your new email account in Outlook. Based on the information you've provided, it sounds like there may be an issue with the connection to the incoming IMAP server.

Here are a few troubleshooting steps you can try:

1. Check your internet connection: Make sure you have a stable internet connection and that your network is not blocking the connection to the IMAP server.
2. Verify server settings: Double-check that you have entered the correct server settings for your incoming IMAP server. You can find these settings on your email provider's website or by contacting their support team.
3. Disable antivirus software: Temporarily disable any antivirus software or firewalls that may be blocking the connection to the IMAP server.
4. Try a different port: Some email providers use non-standard ports for IMAP. Try using a different port number to see if that resolves the issue.

If none of these steps work, I recommend contacting your email provider's support team for further assistance. They may be able to provide additional troubleshooting steps or help you resolve any issues with the IMAP server.

I hope it works let me know how it goes

Kind regards,

Bench

Microsoft Moderator

Thank you for your suggestions.

We solved our problem.

After much trial and error, we discovered that our email provider changed the required number of characters for their passwords. When we set up a new password, we were back in business.

nscotty

DONE and FIXED after 3 weeks!

First it is NOT outlook stopping you so DO NOT change any setting.

I, in Australia am using Telstra as provider, so:

I went to my Telstra Webmail, since I couldn't reach my mail from my Microsoft outlook 2019, in my Webmail I changed my password and waited for approval from My provider: Telstra. (You go to accounts there you should be able to Change password.)

You will need to Re-log in with your New password in your Webmail

After logged in webmail when in your email box go to Settings in Settings go to Accounts, in Accounts go to Manage passwords and or App-Specific Passwords, there click Revoke all.

Now go back to outlook 2019/21/... and change your password to the new one, and Voila.

I made a mistake 3 weeks ago to delete my account, couldn't reset it and lost all my contacts!? so this way you keep everything the same.

Hope it works for you I did try everything else, contacted Microsoft 4 times and my provider 6 times and finally the last tech guy from my provider showed me the way.

I tried all the above but nothing works. I'm trying to add a GMAIL account to my outlook. How do I contact someone at GMAIL?

i have this problem constantly. I am paying for this service and this can not go on indefinetly . MS needs to give me a solution. All my settings are correct and still passwords seem to disappear and need to be rendered. This is not working for me.

Apple 15.0.1 (24A348)