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Hello,
For the last couple of weeks, occasionally but not always, the emails I send are not reaching the recipients. This is a serious problem. They appear in the Sent folder, but they are not even reaching the recipient's junk folder. I was about to send my CV to someone, and it's the first time I'm sending an email to a personal address, especially one with a Hotmail extension. I sent the email three times within a 5-minute interval, but it stubbornly didn't reach the recipient. I'm not on any blacklist, and there are no filters; still, it's not reaching. Later, I sent the same email from my inactive Gmail account to the same address, and it reached instantly.
Last week, I received an email from a company for a job interview and responded promptly. Today, they sent the same email as an SMS. I asked if they received my response eight days ago, and unbelievably, they didn't. This email delivery issue, especially in crucial matters, is genuinely frustrating. The company has been waiting for my response for eight days. Unbelievable!
Even the emails I send to my spouse sometimes reach and sometimes don't.
Please, don't provide the usual responses like "if it's in the Sent folder in Outlook, the problem is related to the recipient's account." There is a problem here, and if it's not resolved, I will consider working with another personal email provider.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can send an email from my live account to other non-microsoft accounts I have (which are working/receiving fine).
The email gets moved to the Sent folder but it never arrives at my other accounts Inboxes.
https://portal.office.com/servicestatus - is all OK
What is the deal?
I have what seems to be exactly the same problem: When I send an email, it shows up under "Sent Items", but doesn't reach the recipient. I don't get any message of failed delivery or any other error message. I've even tried sending test emails to myself (the same email address), with the same result - appearance under "Sent Items", but not in the Inbox. It doesn't appear under "Junk" either.
As far as I can tell, I can still receive emails from others just fine.
For me the problem started sometime in the last 24 hours. As far as I know, I have not experienced this problem before. For reference, I'm using outlook.live.com in my browser.
I also have the same problem since 9th April 2024
Have you fixed the problem
I have exactly the same problem from around 10am on 10th April 2024. So about 24 hours.
Emails that I send to Gmail accts are received. But if there is an outlook/msn/Hotmail recipient in the list, no-one receives the email. I have also not been receiving some emails that I am now learning about that were sent to me yesterday.
Is there any support contact chat line or number as it is impossible to work with this level of uncertainty