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Hello,
For the last couple of weeks, occasionally but not always, the emails I send are not reaching the recipients. This is a serious problem. They appear in the Sent folder, but they are not even reaching the recipient's junk folder. I was about to send my CV to someone, and it's the first time I'm sending an email to a personal address, especially one with a Hotmail extension. I sent the email three times within a 5-minute interval, but it stubbornly didn't reach the recipient. I'm not on any blacklist, and there are no filters; still, it's not reaching. Later, I sent the same email from my inactive Gmail account to the same address, and it reached instantly.
Last week, I received an email from a company for a job interview and responded promptly. Today, they sent the same email as an SMS. I asked if they received my response eight days ago, and unbelievably, they didn't. This email delivery issue, especially in crucial matters, is genuinely frustrating. The company has been waiting for my response for eight days. Unbelievable!
Even the emails I send to my spouse sometimes reach and sometimes don't.
Please, don't provide the usual responses like "if it's in the Sent folder in Outlook, the problem is related to the recipient's account." There is a problem here, and if it's not resolved, I will consider working with another personal email provider.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This issue has been happening to me, intermittently for over a year. It's just happened again this week so clearly the issue isn't fixed.
Thank you for this response. I had to review my notes. I posted about this problem on March 21, 2024. I encountered the problem a few times afterward, but close to that March 21 date. I don't think that i have seen this problem in the last 3 months. Sometimes an email does take about an hour to reach its destination, but it does reach it. I am still going to continue my precautions; I will continue to send all emails to myself to a Gmail account to verify that at least my Gmail account received it.
Thank you for your reply.
.... Joe
IIRC it was a server (cloud) side technical issue that was resolved within a few days/weeks of the above posts (which are from early this year). My spouse has not experienced the issue since I posted back in April.
So if you are seeing this problem now, when in theory it has been resolved, it might be worth contacting Microsoft technical support.
I stopped using Outlook and changed email hosts. Now my emails are getting through. So I don't know which was the biggest problem but I am using a new email provider and hosting company and no more problems.
Hi there, did you ever get to the bottom of this? I am having the same issue for over a week -quite a few of my clients missed their tax payment deadline because they did not receive my emails!!