user unable to upload files in teams

Anonymous
2023-03-30T16:36:05+00:00

I have a user who, after changing their SAM account name locally in a hybrid environment, can no longer upload files in teams chats. The error he receives is simply "something went wrong while sharing. Let's try again". The user was able to log into their onedrive and can chat normally in teams. They logged into the teams web application and they get the same error there. I'm guessing this is a permission issue of some kind but I can't find any real info on this issue. I ran the self-diagnostic tool in the admin center and it claimed there were no found issues with the user account.

Microsoft Teams | Microsoft Teams for business | Files | Find and share files

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  1. Anonymous
    2023-05-11T17:17:12+00:00

    Hello,

    A user in our environment is having the same issue. It has been about 4 days since the UPN was changed for the user and they are still receiving this error whenever they try to upload files in Teams messages.

    This occurs on both the Teams client and Teams web, so it appears to be an issue with the account. We have tried all of the troubleshooting steps you described with no success.

    Thank you.

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