Unable to Move/Drag Window using New Teams

Anonymous
2023-09-19T04:06:05+00:00

I switched to "New Teams" about a week ago but since switching I am unable to move the window by dragging the title bar. I can resize, but dragging on the title bar does nothing:

I'm using Windows 10 Pro 10.0.19045 with a multi-monitor setup. I've done multiple restarts and had a windows update since starting to use it and the issue persists.

Microsoft Teams | Microsoft Teams for business | Chats | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-11-21T03:55:52+00:00

I had this issue until I installed the latest webview2 runtime installer (using the evergreen standalone installer). https://developer.microsoft.com/en-us/microsoft-edge/webview2#download-section

Teams uses WebView2 and my guess is that if you installed an older version teams would try to use this version - but if you had never installed it before it would install the latest for you.

About 6-7 of my colleagues had the same issue, and after installing the evergreen webview2 runtime on each affected machine they all work normally now.

Was this answer helpful?

40+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2023-11-12T22:05:50+00:00

Hello,

If anyone happens to get the same issue and nothing helps - reinstall WebView2. That's how I fixed it.

Take care

Was this answer helpful?

40+ people found this answer helpful.
0 comments

35 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-10-19T10:23:58+00:00

    Yesterday I wanted to show this to a colleague and lo and behold it now works. I don't know what happened, but now the New Teams window drags like any other window. Maybe it has to do with the "clearing the Teams cache" I did a few days ago to fix another problem with the old Teams.

    Tried to clear the Teams cache as described here, but no luck for me.

    New Teams window still stuck after clearing the Teams cache.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-10-19T11:40:26+00:00

    Did you try before switching to New Teams?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-10-19T11:57:38+00:00

    Yes...

    :(

    Was this answer helpful?

    0 comments