Unable to Move/Drag Window using New Teams

Anonymous
2023-09-19T04:06:05+00:00

I switched to "New Teams" about a week ago but since switching I am unable to move the window by dragging the title bar. I can resize, but dragging on the title bar does nothing:

I'm using Windows 10 Pro 10.0.19045 with a multi-monitor setup. I've done multiple restarts and had a windows update since starting to use it and the issue persists.

Microsoft Teams | Microsoft Teams for business | Chats | Other

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Anonymous
2023-11-21T03:55:52+00:00

I had this issue until I installed the latest webview2 runtime installer (using the evergreen standalone installer). https://developer.microsoft.com/en-us/microsoft-edge/webview2#download-section

Teams uses WebView2 and my guess is that if you installed an older version teams would try to use this version - but if you had never installed it before it would install the latest for you.

About 6-7 of my colleagues had the same issue, and after installing the evergreen webview2 runtime on each affected machine they all work normally now.

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Anonymous
2023-11-12T22:05:50+00:00

Hello,

If anyone happens to get the same issue and nothing helps - reinstall WebView2. That's how I fixed it.

Take care

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  1. Anonymous
    2023-09-26T02:30:37+00:00

    Hi Anna

    Thanks for the response - just want to clarify for your internal ticket, this is not just an issue moving a window between monitors, I cant move the window at all - even within the same monitor.

    Is there a way for me to get devtools running? I can probably provide more info as to what is happening to your dev team.

    Thanks

    Brian

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  2. Anonymous
    2023-12-14T01:47:44+00:00

    I confirmed "repair" webview2 can resolve this issue.

    steps:

    1. go to windows settings => app => find webview2 => press : option => select "repair"
    2. restart the "new teams"

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  3. Anonymous
    2023-09-19T08:27:01+00:00

    Hi Brian

    I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself.

    This appears to be a bug according to Ashraf Kyambadde MSFT in the thread below

    https://answers.microsoft.com/thread/ef10c410-f301-4911-9de8-d180eb0d8ed7

    I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

    Best Regards,

    AnnaThomas

    Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

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    2 people found this answer helpful.
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