Billing issue

Question

Billing issue

Thuy Giang Ngo 85

Dear Support team,

I need you help.

I found that I made payments from Sat Dec 14, 2024 Microsoft 11:00 AM $44.45 To Thu May 15, 2025 Microsoft 6:00 PM $44.45.

However, I dont know what account charged it.

Could you please help me?

For more details, please contact me via: [mod: redacted]@gmail.com (As I cannot create a ticket for this billing issue).

Thank you so much

Anonymous

2025-07-11T21:36:29.33+00:00

Hi Thuy Giang Ngo
I have reached out to you in a private message

Thankyou
Thuy Giang Ngo 85 Reputation points

2025-07-11T21:42:45.23+00:00

Please let me know if you have any questions.

I am unemployed for more than 18 months. As a result, it is a lot of money for me.

Thank you so much again
Thuy Giang Ngo 85 Reputation points

2025-07-11T22:07:12.49+00:00

I did it. However, there was only suggestion: request a refund --> As I am using Microsoft Azure Sponsorship --> I couldn't create a ticket.

In additional, I dont know what account charged my credit card --> I need help.

Thank you for your comment
Thuy Giang Ngo 85 Reputation points

2025-07-11T22:09:31.5633333+00:00

I found it. Thank you. I need to return back first. Thanks

Answer accepted by question author

Anonymous

Hi Thuy Giang Ngo

I understand that you were having difficulties finding a create support request option on Azure Portal.

For Billing and subscription related issues, you can follow these steps and create a support request.

1.Go to Azure Portal -> Click on help+support -> create a support request

In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next. User's image

2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the steps below. User's image

3.Scroll down the suggestions and you will see an option to Contact support -> create a support request. User's image

4.Select Billing and provide the details requested. User's image 5.If you see the solutions again, click on 'return to support request'. 6.Click on 'Next' and then you will be able to create the billing support ticket.

Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Provide your valuable Comments.

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Vinod Pittala 6,415 Reputation points Microsoft External Staff Moderator

2025-07-12T08:46:44.1+00:00

Hi Thuy Giang Ngo,

If the provided solution by Naveena was really helpful for your issue, please do Accept the answer and Upvote it. this is can be beneficial for other community members if they encounter the similar issue.

I greatly appreciate your support.

Thanks
Vinod Pittala 6,415 Reputation points Microsoft External Staff Moderator

2025-07-12T08:50:34.55+00:00

Hi Thuy Giang Ngo,

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided by Naveena helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks
Moazzem Hossain 80 Reputation points

2025-07-12T14:08:49.5266667+00:00

Thank you so much for your support and quick response. I was able to find the issue and resolve it. I really appreciate your help during this difficult time.

1 additional answer

Your answer

Anonymous

2025-07-11T21:36:29.33+00:00

Hi Thuy Giang Ngo
I have reached out to you in a private message

Thankyou
Thuy Giang Ngo 85 Reputation points

2025-07-11T21:42:45.23+00:00

Please let me know if you have any questions.

I am unemployed for more than 18 months. As a result, it is a lot of money for me.

Thank you so much again
Thuy Giang Ngo 85 Reputation points

2025-07-11T22:07:12.49+00:00

I did it. However, there was only suggestion: request a refund --> As I am using Microsoft Azure Sponsorship --> I couldn't create a ticket.

In additional, I dont know what account charged my credit card --> I need help.

Thank you for your comment
Thuy Giang Ngo 85 Reputation points

2025-07-11T22:09:31.5633333+00:00

I found it. Thank you. I need to return back first. Thanks
Vinod Pittala 6,415 Reputation points Microsoft External Staff Moderator

2025-07-12T08:46:44.1+00:00

Hi Thuy Giang Ngo,

If the provided solution by Naveena was really helpful for your issue, please do Accept the answer and Upvote it. this is can be beneficial for other community members if they encounter the similar issue.

I greatly appreciate your support.

Thanks
Vinod Pittala 6,415 Reputation points Microsoft External Staff Moderator

2025-07-12T08:50:34.55+00:00

Hi Thuy Giang Ngo,

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided by Naveena helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks
Moazzem Hossain 80 Reputation points

2025-07-12T14:08:49.5266667+00:00

Thank you so much for your support and quick response. I was able to find the issue and resolve it. I really appreciate your help during this difficult time.

Answer 1

Terry R Clark 0

I have been charged on my CiTi visa for Microsoft game pass since May 2026, I don’t know what this

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