Microsoft account login shows a white blank screen

Anonymous
2024-02-27T06:49:25+00:00

I've tried everything really haha, but nothing seems to work.

I was just given a computer to fix and it has the following problem: When you open any Windows application that connects to the Microsoft account (MsEdge, Windows Store, Office, OneDrive, etc). It starts the login service normally But it starts showing the loading icon and flashes a white screen, does that about three times and stays white indefinitely.

I tried to fix that by logging in from settings to account but it showed exactly the same white blank window. So I thought windows was corrupted and tried a simple SFC/scannow and dism to fix it but it didn't work. I tried going to internet settings and changing the security level and it didn't work.

So I finally decided to reinstall windows through a bootable USB, and when I was doing that whole process I was successful logging into the account while I was doing the initial setup, finally on windows I decided to test MsEdge and... THE PROBLEM PERSISTED, the same problem as before but now I had the account logged in configurations.

I feel like I tried everything but it keeps happening, it's the only computer that does that on the house so I don't think is the internet connection, maybe a bios problem? But I don't get how this could happen.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-03-27T21:22:26+00:00

    Hello Kirito,

    I have tried the solution above, still getting whitescreen when trying to log into account on microsoft store to download xbox app.

    Sticky notes also gives me whitescreen when trying to connect to my microsoft account.

    Please help.

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  2. Anonymous
    2024-03-29T14:05:08+00:00

    Hello, same issue here. I can't open outlook app. Also I tried unisntall the app but when trying to install again, the same white screen appeared on microsoft store.
    So I can't even install any software from microsoft store.

    Could you please assist on this issue?

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  3. Anonymous
    2024-03-29T15:57:24+00:00

    Hi, how are you?

    The problem is with the last update of the Windows -> KB5035853. Uninstall and see if it helps you!

    Big hug!

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  4. Anonymous
    2024-03-29T19:33:22+00:00

    Thank you,

    But i dont seem able to unistall that update.

    Any way to do that?

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  5. Anonymous
    2024-03-29T19:44:05+00:00

    Definitions -> Windows Update -> Update History -> Uninstall the desired update.

    or

    Control Panel -> Programs -> Uninstall Program -> (Left Side) Show Installed Updates -> Uninstall the desired update.

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