Microsoft account login shows a white blank screen

Anonymous
2024-02-27T06:49:25+00:00

I've tried everything really haha, but nothing seems to work.

I was just given a computer to fix and it has the following problem: When you open any Windows application that connects to the Microsoft account (MsEdge, Windows Store, Office, OneDrive, etc). It starts the login service normally But it starts showing the loading icon and flashes a white screen, does that about three times and stays white indefinitely.

I tried to fix that by logging in from settings to account but it showed exactly the same white blank window. So I thought windows was corrupted and tried a simple SFC/scannow and dism to fix it but it didn't work. I tried going to internet settings and changing the security level and it didn't work.

So I finally decided to reinstall windows through a bootable USB, and when I was doing that whole process I was successful logging into the account while I was doing the initial setup, finally on windows I decided to test MsEdge and... THE PROBLEM PERSISTED, the same problem as before but now I had the account logged in configurations.

I feel like I tried everything but it keeps happening, it's the only computer that does that on the house so I don't think is the internet connection, maybe a bios problem? But I don't get how this could happen.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-02-28T06:03:25+00:00

    Hello SantiagoChavez2, welcome to the Microsoft community.

    Based on your feedback, your login screen always shows a white screen.

    You can try the following methods to see if they work:

    i)

    Click the Windows key, type "Internet Options" and then click on Advanced > Restore Advanced Settings > Apply

    ii)

    Change DNS

    You can right-click on the network icon in the bottom right corner, open Network Settings

    Click on Advanced Network Settings > More Network Adapter Options

    Right-click on the network you are currently using, click on Properties, find IPv4 protocol

    Then change DNS from automatic to manual

    Then set DNS to: 4.2.2.1

    In the alternate DNS, change it to 4.2.2.2

    Check if your computer still has that problem

    Note: If you solve the problem using this method, remember to change the DNS back to automatic

    Hope the above methods are helpful to you

    Kirito | Microsoft Community Support Specialist

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  2. Anonymous
    2024-03-01T02:37:26+00:00

    Hello

    I haven't received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.  

    Kirito | Microsoft Community Support Specialist

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  3. Anonymous
    2024-03-03T09:16:44+00:00

    Hello

    I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns. 

    Kirito | Microsoft Community Support Specialist

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  4. Anonymous
    2024-03-23T06:02:51+00:00

    I have the same issue. This did not help.

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    5 people found this answer helpful.
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  5. Anonymous
    2024-03-24T01:08:44+00:00

    Same problem here. In my destop and Surface.

    I try to login in office 365, Edge and yout apps with my account i get a blank screen when i trying to log in.

    What is the solution?

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    2 people found this answer helpful.
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