Microsoft account login shows a white blank screen

Anonymous
2024-02-27T06:49:25+00:00

I've tried everything really haha, but nothing seems to work.

I was just given a computer to fix and it has the following problem: When you open any Windows application that connects to the Microsoft account (MsEdge, Windows Store, Office, OneDrive, etc). It starts the login service normally But it starts showing the loading icon and flashes a white screen, does that about three times and stays white indefinitely.

I tried to fix that by logging in from settings to account but it showed exactly the same white blank window. So I thought windows was corrupted and tried a simple SFC/scannow and dism to fix it but it didn't work. I tried going to internet settings and changing the security level and it didn't work.

So I finally decided to reinstall windows through a bootable USB, and when I was doing that whole process I was successful logging into the account while I was doing the initial setup, finally on windows I decided to test MsEdge and... THE PROBLEM PERSISTED, the same problem as before but now I had the account logged in configurations.

I feel like I tried everything but it keeps happening, it's the only computer that does that on the house so I don't think is the internet connection, maybe a bios problem? But I don't get how this could happen.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-04-24T15:38:33+00:00

    Same problem for me.
    I logged into my account today few times - no only a white screen.
    I can see the page with the tabs on the left "settings, account, devices" but I can´t open a tab.
    I see for a short time the microsoft logo and a blank white screen.

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  2. Anonymous
    2024-04-21T19:09:55+00:00

    This solved my problem after searching through a handful of other similar posts. Thanks a ton!

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  3. Anonymous
    2024-04-20T01:48:41+00:00

    I finally solved this.

    Go into Settings->Accounts->Email & accounts and remove all Microsoft accounts. If there is not a Remove button, see https://answers.microsoft.com/en-us/windows/forum/all/no-remove-button-for-microsoft-account-in-windows/bda1598b-ee49-435e-877a-62aed90d149c

    Now, go into your app (i.e. Microsoft Store, etc.), select Sign In->Use a different account. Enter your Microsoft account login and password.

    I removed and re-added 3 Microsoft accounts this way. All now work - no more blank, white screen.

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  4. Anonymous
    2024-03-29T20:14:49+00:00

    Problem is that the update is not listed there.

    I can see update installed under "installed updates" but no able to see it in list of available updates to uninstall

    "You cant uninstall certain updates"

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  5. Anonymous
    2024-03-29T20:14:15+00:00

    Definitions -> Windows Update -> Update History -> Uninstall the desired update.

    or

    Control Panel -> Programs -> Uninstall Program -> (Left Side) Show Installed Updates -> Uninstall the desired update.

    I can't unistall using these methods as well...

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