Howto remove one account under email&accounts

Anonymous
2024-09-02T16:25:09+00:00

Good evening,

I have this problem I do not know how I was able to do that. The majot outcome I see is Microsoft Store not working, neither to update existing apps neither buying and downloading new ones.

I have a laptop I access to using my personal account I used when I accessed the first time, using my personal email (******@yyyyyy.it).

Then I worked as a free lance using this laptop and having access to Customers's mail & office with ******@zzzzzz.it.

Now, I understood the problem: two accounts in email&accounts (******@yyyyyy.it and ******@zzzzzz.it)

If I click on manage below ******@zzzzzz.it, I come to the problem: I'm directly connected with account "name surname-Ext" linked to ******@yyyyyy.it as a work account.

I surely made a mistake in the past creating this account under an organization.

Is there any suggestion how to remove this "name surname-Ext" from that organization?

Or, is there any suggestion to have only my personal account as email&accounts in Windows?

Thanks in advance

Alex

======================

Addition @19.46CET

I understood that one azure directory yyyyyy.it exists in the cloud, I'm not able to identify the administrator to ask to be removed.

Windows for home | Windows 11 | Accounts, profiles, and login

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EmilyS726 267.8K Reputation points Independent Advisor
2024-09-02T17:58:06+00:00

Hello, this is Emily.

To remove this business account, you simply need to go to Settings > Accounts > Access Work or School. Note, it is not "Email and Accounts" page.

In the Access Work or School page, you can select this business account, then click on Disconnect.

Restart Windows after that and this account should be gone.

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  1. EmilyS_726 29,285 Reputation points Volunteer Moderator
    2024-09-07T21:51:55+00:00

    I am not sure if I am following completely. I assume the repair install hasn't been done, but you are trying different things at the moment, right?

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  2. Anonymous
    2024-09-08T15:43:34+00:00

    Right, I have not yet performed the install repair.

    I need to be back home to have the backup of desktop.

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  3. Anonymous
    2024-09-11T17:01:33+00:00

    Very good news!

    MS Sore is back and updating everything after having download the pending packages.

    I made a try before the install repair (as desktop is not yet available as backup)

    I used Tweaking.com as before

    Thanks again for your support

    I'll keep you informed either in case of problems either in case it will continue to work fine

    Right, I have not yet performed the install repair.

    I need to be back home to have the backup of desktop.

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