Howto remove one account under email&accounts

Anonymous
2024-09-02T16:25:09+00:00

Good evening,

I have this problem I do not know how I was able to do that. The majot outcome I see is Microsoft Store not working, neither to update existing apps neither buying and downloading new ones.

I have a laptop I access to using my personal account I used when I accessed the first time, using my personal email (******@yyyyyy.it).

Then I worked as a free lance using this laptop and having access to Customers's mail & office with ******@zzzzzz.it.

Now, I understood the problem: two accounts in email&accounts (******@yyyyyy.it and ******@zzzzzz.it)

If I click on manage below ******@zzzzzz.it, I come to the problem: I'm directly connected with account "name surname-Ext" linked to ******@yyyyyy.it as a work account.

I surely made a mistake in the past creating this account under an organization.

Is there any suggestion how to remove this "name surname-Ext" from that organization?

Or, is there any suggestion to have only my personal account as email&accounts in Windows?

Thanks in advance

Alex

======================

Addition @19.46CET

I understood that one azure directory yyyyyy.it exists in the cloud, I'm not able to identify the administrator to ask to be removed.

Windows for home | Windows 11 | Accounts, profiles, and login

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EmilyS726 267.8K Reputation points Independent Advisor
2024-09-02T17:58:06+00:00

Hello, this is Emily.

To remove this business account, you simply need to go to Settings > Accounts > Access Work or School. Note, it is not "Email and Accounts" page.

In the Access Work or School page, you can select this business account, then click on Disconnect.

Restart Windows after that and this account should be gone.

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  1. EmilyS726 267.8K Reputation points Independent Advisor
    2024-09-03T16:13:09+00:00

    I see. So it sounds like you might have registered your Microsoft account using the same email that also has a commercial account, which is not recommended and can cause issue.

    I do not want you to lose your bitlocker key, so I would recmmend you give your Microsoft account a different alias so the email address with your own domain can solely be used for commercial only.

    Can you sign into your personal account via this link: https://account.live.com? If so, go to Your Info > Sign in preference, Add an alias. You have two options here:

    Create new: this will allow you to use the native domain outlook.com to create a new alias.

    Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

    Once added, make this new alias your primary alias, then you can delete the other email as alias, and that email is free from this Microsoft account instantly.

    ==============

    This way you still have the same Microsoft, but you will be just using a different email address to access it.

    Then you can do the relink instruction I gave you above.

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  2. Anonymous
    2024-09-03T15:28:35+00:00

    I do not have personal Microsoft account (or better, once I installed windows and I chose to logon with email, then I have a Microsoft account where my devices are linked, where my bitlocker keys are stored) and I'm ok to not have the temporary Customer Microsoft account.

    The weird thing was that there is a tenant with the same domain of my personal email and I logged into. Later I realized it was not same account as defined above.

    I think I'm already linked to Microsoft account (if I click on manage my account, I land where my devices are listed and my bitlocker keys are stored).

    Should I change to local, reboot, change back to microsoft and then reboot?

    Thanks

    I see. In this case, try relinking your Microsoft account and the device, and see if that resolves the issue.

    Go to Settings > Accounts > Your info

    Click on Sign in with local user instead. follow the steps and finish the rest.

    (If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )

    Restart the computer (Do Not skip)

    Go to Settings > Accounts > Your info

    Click on Sign in with Microsoft account instead. follow the steps and finish the rest

    Restart the computer (Do Not skip)

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  3. EmilyS726 267.8K Reputation points Independent Advisor
    2024-09-03T12:11:57+00:00

    I see. In this case, try relinking your Microsoft account and the device, and see if that resolves the issue.

    Go to Settings > Accounts > Your info

    Click on Sign in with local user instead. follow the steps and finish the rest.

    (If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )

    Restart the computer (Do Not skip)

    Go to Settings > Accounts > Your info

    Click on Sign in with Microsoft account instead. follow the steps and finish the rest

    Restart the computer (Do Not skip)

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  4. Anonymous
    2024-09-03T06:56:24+00:00

    Yes, it says Administrator.

    my email address is listed, not administrator.

    Thanks for your appreciated support

    For the display name right above your email address, does it say "Administrator"?

    If that's the case, can you hold down Windows + R keys, type in netplwiz and press enter, and when it is launched, can you tell me if it is listed a username as "administrator", or your email address?

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