Laptop PIN isn't working after update, and recovery code for a new pin never arrives. There are no other options presented. What can I do?

Question

Laptop PIN isn't working after update, and recovery code for a new pin never arrives. There are no other options presented. What can I do?

Anonymous

Basically the title. An update restarted my laptop, and now it says: “Something happened and your PIN isn't available. Click to set up your PIN again.”

When I try to set up my pin again, it says enter the code sent to my email, but there is never any code received on my end. There are no other options presented, like using your password etc.

Need some help. Thanks

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Answer 1

Hello my name is Jonathan, I'm here to help you with this problem.

On the login page, hold down the SHIFT key and click on the power button and select the Restart option while holding down the SHIFT key.

or

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this two or three times.

This will make Windows boot into the WinRe environment.

Test both recovery options;

Select Troubleshoot > Advanced options > Startup Repair.

Select Advanced options > System Restore.

If the problem persists even after following the steps above, follow the solutions published in this link by a Microsoft MVP;

https://www.winhelponline.com/blog/something-ha...

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.