Bitlocker recover page shows TracedID and throws error

Anonymous
2024-01-20T17:38:03+00:00

I have been trying to access my bitlocker recovery key but the page "Manage Recovery Keys" for my device shows a TraceID error and says something happened but won't show my bitlocker keys.

I am access bitlocker from My Account -> Devices - Info and Support -> Manage Recovery Keys.

I tried searching for solutions but all of them sent me back to the same page with the trace ID error.

This has been happening now for over a month with the same type of error.

This has also been happening to all of my Windows devices when I try to look up "Manage Recovery Keys"

Is there a location that I can contact live tech support or setup a help ticket for this type of issue?

Error seen on screen:

TraceID: juXz6GXoC0GXUe1i.25.68

Something happened. Wait a bit, then try again. If this issue persists, contact us.

Thanks

Matt

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2024-01-26T01:26:19+00:00

Hi，M E8

Hello, thank you for your reply, I apologize for getting back to you now, we gathered information for this issue and we found that this is currently a known issue.

We are continuing to monitor and investigate this issue on my end, and Microsoft is still working on fixing it. The latest progress I've made in helping you with your inquiry is that it may be related to OneDrive, as BitLocker saves are related to OneDrive. We recommend that you go to OneDrive.com to confirm whether there is a OneDrive freezing issue. If it's frozen, you can try to unfreeze it again, you can visit the link below to unfreeze it: What does it mean when your OneDrive account is frozen? - Microsoft Support

If it doesn't work, we suggest you can go to the website provided to you before and click ask a question, to continue to ask questions so that the bitlocker team can continue to investigate further.

Thank you for your time and effort working on this issue.

Best wishes

Bobhe | Microsoft Community Support Specialist

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  1. Anonymous
    2024-01-29T01:40:31+00:00

    Hi.M E8

    Hello, thank you for your reply, I'm glad your issue is resolved and you are welcome to visit Microsoft Community again next time.

    Best wishes

    Bobhe | Microsoft Community Support Specialist

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