This worked, I can see all of my emails and attachments as expected. However, why is the Gmail option not working. Additionally I understand Google will stop supporting active sync in a few months.
Some attachments do not display on my Gmail emails
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've configured both a Live account and a gmail account on the Mail app of my surface. I get all of my Live emails and any attachments. I also get all of my emails in my Gmail account however, I do not get all of the associated attachments. In some cases its a just a simple JPG file. If I check my Gmail online I can see all of the associated attachment. I have also forwarded the Gmail emails in question to my live account and when I see the forwarded Live email on my surface the attachment does display and I'm able to open them.
Does anyone know what setting I have to change on either on Gmail or my Surface. Most of the attachments that do not display are JPGs. I do not think its a size limitation as many of the files are small and as I mentioned I can forward them to my Live account (via web Gmail) and I can see the attachments with no problems.
Windows for home | Previous Windows versions | Email and communications
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
17 answers
Sort by: Most helpful
-
Anonymous
2013-02-03T03:16:33+00:00 -
Anonymous
2013-01-28T02:59:13+00:00 Hello again xdiman,
Is your Touchcover/Keycover attached or unattached when this happens? Do you touch or click on the attachment, have you tried right clicking on them, if so, what happens?
-
Anonymous
2013-01-28T00:09:13+00:00 Yes it does, I stated that in my previous posts. If I try to forward the message I am then asked if I wanted to finish downloading the message and then the attachment appears. But as I stated Syncing does not work, waiting does not work and it only happens on Gmail mail.
-
Anonymous
2013-01-27T21:12:47+00:00 Hello xdiman,
When you have an email where you can't access the attachments, select Reply, then go back to the Inbox and see if you can access the attachments. Please let us know if this works.
-
Anonymous
2013-01-27T17:11:30+00:00 Any other suggestions?