Article - How to post Blue screen of death dumps on Microsoft Q & A
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[[The article was originally written by ZigZag3143 and has been modified for some more clear instructions and updated accordingly with the newer versions of Windows. All Credits to ZigZag and his team.
A new version of this article is here:
https://www.yourwindowsguide.com/2025/09/blue-screen-of-death-in-windows.html
Summary
This is a general procedure on how to find and upload the files we need in order for us to help you repair your computer.
Details
When your computer crashes with a Stop code or widely known as Blue Screen of Death, a file called dump file is written by Windows that contains information about the cause of the crash.
How to find and upload the files to us for analysis.
There are 2 files that will help us find out what caused the crash.
- The DMP file
- The output of [MSinfo].
If you cannot boot in normal mode try safe mode. Booting to Safe Mode in Windows 10 is somewhat difficult.
Restart your computer 3 times during the boot screen to boot to Advanced start-up options.
Overclocking Warning
If you are [overclocking ] you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.
The procedure for finding and uploading the dump files
Open File Explorer and navigate to C:/Windows/Minidump folder.
Alternatively, Right-Click Start>Run. Type in C:/Windows/Minidump and Press OK.
- Select All files(Ctrl+A) present in the folder (generally have the name DDMMYY-XXXX.dmp) and copy all files (Ctrl+C).
- Make a new folder on the Desktop
- Paste the dump files to the folder on the desktop you just created (Ctrl+V). (When asked for Administrative permissions press continue)
If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also see.
Secondly, do not share more than 6 copies of the dump files or dump files older than a month.
The Procedure for sharing System Information file
- Right-Click Start>Run. Type in msinfo32 and Press OK.
- On the new Window that opens, Go to File>Save as>NFO file and save it to the same folder in which the dump files were copied.
As Microsoft community does not have a file uploading service, you need to use a 3rd party File sharing service to share the folder that contains the files we need. You can use Microsoft's own Onedrive, but we do not have problems if you use Google drive or Mediafire. These 3 are preferred.
Using Onedrive to upload and Share folder
How to Upload Logs/Files on Microsoft Q&A
Using Onedrive to upload the folder that contains .dmp files together with System Information file.
- Open [http://onedrive.live.com]
- Sign in when prompted.
- Select Upload>Folder
- Select the folder present on your desktop that has dump and system information-created earlier. Let it upload.
- Right-click the uploaded folder in the Onedrive interface and click share.
- Click get a link in the new popup and copy that link.
- Paste the link similar to the above picture in the reply of Microsoft community.
Troubleshooting
If there is no "minidump" folder, or if the folder is empty, make sure "minidumps" [are enabled].
For dumps to be produced, The following should be correct
- [Page file] must be on the same drive as your operating system
- Page file base allocation size must be greater than installed physical RAM
- Windows Error Reporting (WER) system service should be set to MANUAL
- Set page file to system managed on the OS drive
- Try Setting system crash/recovery options to "kernel memory dump"
- User account control must be running.
- Cleaner applications like Ccleaner delete DMP files so dont run them until you are fixed.
- Defective RAM
Except for the last point, you believe everything is correct, it might be worth looking at the Event viewer logs. How to share Event logs is[ here.]
If you receive the message "Access is denied" or "file not found" when dealing with the DMP files, you will need to take ownership of the Minidump folder. See below articles:
Windows for home | Windows 11 | Performance and system failures
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