Install driver printers on surface pro 11

Anonymous
2024-11-27T07:46:28+00:00

Dear support team,

We have a Surface Pro 11 and are unable to install our printers.

We've tried everything but couldn't achieve a successful installation.

Does it require specific drivers or any special tips?

Which printers are compatible with it, and is the 1102 model installable?

We would greatly appreciate your guidance.

Kind regards,

Makan

Surface | Surface Pro | Install and update

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  1. Anonymous
    2025-01-09T07:08:45+00:00

    I've not been able to install ANY of our org printers on 2 Surface Pro 11s. HP, Ricoh, Sharp, Oce, Brother, NOTHING works. Watchguard VPN doesn't work. Without a solution, these tablets are useless.

    True. The Surface snapdragon elite X laptops cannot be used in business because there are no business printers with winidows 11 - snapdragon drivers.

    We are returning our Surface machines because they are therefore unusable by serious Windows laptop users.

    They should never have been released to the public under these failed circumstances.

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  2. Anonymous
    2024-12-03T14:38:06+00:00

    Thank you for the suggestion. We've decided to RMA the Surfaces and go with Dell Latitude 7350 detachables. The ARM processors aren't compatible with most of our printers, WatchGuard VPN client, Bluebeam Revu, Autodesk apps, Viewpoint Vista, and other software. They aren't going to work in a construction business environment.

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  3. Anonymous
    2024-12-03T10:14:45+00:00

    Hi Matt,

    Rodrigo is right, the corresponding source of information is here:

    Help with installing printers on ARM PCs - Microsoft Support

    However, if the printer cannot be installed through this step, this means that the printer manufacturer still needs to provide ARM-compatible drivers for this printer.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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  4. Anonymous
    2024-12-02T23:47:58+00:00

    Rodrigo, this is correct. The same is recommended at How to download and install the latest printer drivers - Microsoft Support for Windows on ARM PCs.

    Thanks,

    Greg

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  5. Anonymous
    2024-12-02T22:35:22+00:00

    I don't know if you've tried this or not, but it's worth a shot.

    On the ARM-based Windows machines, you do not install manufacturer's drivers. You must let Windows auto-discover the printers and then the machine will install a generic Microsoft printer driver that should give you basic printer functionality. This is the only way to print from ARM-based Windows until the manufacturers release ARM-compatible printer drivers.

    Go to Setup > Bluetooth & devices > Printers & scanners and click on add device in the upper right corner. This will cause the computer to scan the network and local ports for printers. Then, you can Add any discovered printers and the generic Microsoft driver will be set up for you.

    Good luck!

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