Azure is changing me for resources I didn't created

Aldo Bonilla Rodriguez 20 Reputation points
2025-06-09T06:16:57.61+00:00

I have an azure account that I used to use for learning purposes, but I stopped to use it in the past, no issues so far. However, few days ago it tried to charge me for resources usage on that account. I tried to access and see what was going on but my subscription says it is disabled, and a lot of resources I didn't create are there. Something to highlight is that I my account has MFA activated so I don't know how these resources were created. I'm trying to connect with Azure support but whenever I try to create a ticket it says that since my subscription is disabled I cannot create the ticket. This is very frustrating as there's no other methods to contact them. Does anyone has any advice?

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author
TP 165.1K Reputation points Volunteer Moderator
2025-06-09T06:46:00.6566667+00:00

Hi Aldo,

I know you already tried to create ticket, but please carefully try creating ticket using my instructions below.

Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

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3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

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4. On left, enter billing in the box and click Go

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5. Select Billing and click Next

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6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

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8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

azure support request Return to support request

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

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You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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