Microsoft email regarding Complete Purchase to keep account active for Entra ID tenant?

satxlady 60

Received email that appears to be from Microsoft telling me that I have to complete a purchase by May 6 to keep my account active. "You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID xxxxxxxxxxxx) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before May 6, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services."

I have no idea what they are talking about. I have a Microsoft 365 Family subscription but renew it using a purchased subscription every year (Military license) and my 365 subscription currently is valid for two more years. I haven't purchased anything else directly from Microsoft that I can remember for years. I also don't intend to purchase my subscription renewal through Microsoft unless they discontinue offering the Military licenses through AAFES.

Can I ignore this? I just don't want anything to happen to my 365 subscription because my family relies on it for OneDrive (and Office).

Marcos R 0 Reputation points

2025-05-06T15:58:56.68+00:00

I don't know if this is a mistake on Microsoft's part or a hacked service and scam email.

Most regular users (Microsoft 365 Family, for example) do not use Entra ID (artist formerly known as Azure Active Directory Connect).

If you go to the tenant lookup site, you'll likely find that the tenant ID included is bogus (like was the case for my email).

Choose your cloud boundary (worldwide is most of y'all, government is one of the GCC* or higher, and China is ViaNet21 - the part of Microsoft 365 that sold out to China as that country owns all of the boundary infrastructure and global-to-China software to control the flow of information within their country across their internet), and enter your tenant ID.

FYI Tenant ID isn't really super secret for like 90% of you, so you don't need to xxxxx yours out. I could have replied here whether that ID belonged to a real tenant or not if you had just entered it. Not sure why people think it's 'protected' information. Microsoft publishes it for you.

https://gettenantpartitionweb.azurewebsites.net/
Rosaní Paschoal 0 Reputation points

2025-05-21T19:08:04.2666667+00:00

Também recebi esse e-mail.

Eu tenho microsoft 365 e tenho dois locais, empresas, registrados no google. Será que é de alguma delas? Eu não consegui saber.

Complete a purchase by June 21, 2025 to keep your account active

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID 7ebe5a1c-b177-4486-8cec-40ef649a475a) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before June 21, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services. Marcos, você saberia dizer?
DLorde 25 Reputation points

2025-05-27T13:44:10.7066667+00:00

I got the same email - I have no idea what a Microsoft Entra ID tenant is, or what the web page the email link goes to is about (Azure??). I have a personal Office 365 subscription, but I don't run a company and I'm not part of a company.

I see lots of questions on the Microsoft Community forums from others who've received this email and also have no idea what it is about... None of the responses are helpful.

Should we just ignore the email?
Steven Sathue 0 Reputation points

2025-05-28T18:20:38.3233333+00:00

I received a similar "Microsoft Entra ID tenant (tenant ID XXXXXXXXX) have been inactive for more than 200 days".

I'm wondering if this tenant was from an Azure (or other) class I took last year...
Juarez Garcia Maria Guadalupe 1 Reputation point

2025-07-15T19:37:46.89+00:00

Today I received a similar email from [email protected]

"Complete a purchase by September 13, 2025 to keep your account active

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID x-x-x-x) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before September 13, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.”

I guess that tenant was from an Azure because I took class last year but i’m not sure :/
Jim Stewart 0 Reputation points

2025-07-28T09:51:19.3+00:00

Same email - same impossibility to decipher the language used. After wasting time searching as many links as I could find the closest I have got is that it appears to be linked to a Teams account that I have not logged into recently. Not sure if that helps...
Robyn Willison 0 Reputation points

2025-07-28T14:44:10.5433333+00:00

The answers are confusing. What is a tenant? I have no organisation and I have no Microsoft 365. I have Windows 10, 11 and an old version of Office.

Cheers

Robyn

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Naveen Kottanti 0 Reputation points Microsoft External Staff

2025-07-24T02:20:20.25+00:00

Hello Team,

greetings of the day!!

I am also receive the same message:

Complete a purchase by September 21, 2025 to keep your account active

You are receiving this email because your associated Microsoft Entra ID tenant (tenant ID ********) has been inactive for more than 200 days. Required action: To continue using your tenant, make a purchase before September 21, 2025. If you don’t make a purchase before this date, your next purchase with Microsoft will require a new Microsoft Entra ID tenant to continue using Microsoft services.

can you please help me on this?

is this spam message? Can I ignore it.
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Julian Rehm 0 Reputation points

2025-07-24T08:34:01.9066667+00:00

Check your Tennant ID using the "tenantidlookup.com" from microsoft. The majority think it could be a phishing mail. I will agree with the answer from "DJ Jecker". Do not purchase anything you are not aware of.

The email goes on about something we have no idea what it is, never heard of it, yet it's saying that in order to keep "it" we have to make a purchase.

NO! 1.) Huh? 2.) I don't "click on links in strange emails. We are trained NOT TO. 3.) Not making some weird "PURCHASE" just because it says so."

navjot singh 0 Reputation points

2025-08-01T01:00:59.5133333+00:00

We received one today and checked it on https://tenantidlookup.com/
Shows incorrect default domain. So, I'll be ignoring it.
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Madpeaz 0 Reputation points

2025-07-23T09:06:21.45+00:00

I received the above same email today, it's obviously not an important thing in my life, as I have no idea what it's about, or even pretend to? - Only know what I've read here.

So, I will ignore it and go back to my life of normality, away from pointless encrypted Microsoft emails.
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John Joyner 80 Reputation points MVP

2025-07-17T13:56:42.5666667+00:00

I also received the message, and the Tenant ID does resolve to an Entra ID tenant that we use with a on-premises Windows Server lab. The tenant type is Microsoft Entra ID Free. The only thing we use the tenant for is On-premises directory synchronization, which is an included free service with the Microsoft Entra ID Free SKU. Microsoft support says: "You aren't charged for the product and it's a free product. It remains active as long as your billing account is active."

However, I can't understand how to keep the billing account active when only using Microsoft Entra ID free... which is free and has no bill...it seems like a Catch-22?
I am not able to open a support ticket on this issue and the telephone support suggested by "New Support Request" 800-865-9408 offers no live human only a recording which hangs up.

If anyone can shed light on what to do here, I would appreciate it very much. Bottom line: We are using the tenant actively in the free mode and don't desire that it is cancelled.
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Microsoft email regarding Complete Purchase to keep account active for Entra ID tenant?

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