Can't cancel subscription

85989021 35 Reputation points
2024-11-20T20:15:18.9433333+00:00

I have no resources, no resource groups and no custom roles but I can't cancel my azure subscription.

Getting the following message.

Cancellation failed due to presence of non-cancellable resources. Delete the resources before cancelling the subscription.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

Answer accepted by question author
Anonymous
2024-11-22T17:50:30.0666667+00:00

Hi 85989021
Sorry to hear...!
To resolve this issue, you need to contact Azure billing and subscription management support by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

I hope this has been helpful! Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A.

Was this answer helpful?

0 comments

5 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Abiola Akinbade 30,505 Reputation points Volunteer Moderator
    2024-11-20T20:20:49.55+00:00

    For this I would recommend creating a billing ticket here:

    https://azure.microsoft.com/en-us/support/create-ticket

    Azure Billing support is for free.

    In the meantime before you create the ticket you can try removing all the resources to avoid any charge.

    Then try again

    Screenshot showing the subscription properties where you select Cancel subscription.

    After you cancel, billing is stopped immediately. However, it can take up to 10 minutes for the cancellation to show in the portal.

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

    Was this answer helpful?

    0 comments
  2. 85989021 35 Reputation points
    2024-11-22T11:43:08.6033333+00:00

    No, this was not a help. I did removed all resources. I can't see to get past to actually create a ticket

    Was this answer helpful?

    0 comments
  3. 85989021 35 Reputation points
    2024-11-22T18:17:25.9666667+00:00

    I follow that process and I counldn't get past the AI to actually submit a support case

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-11-22T19:54:23.0266667+00:00

    Hi 85989021
    Please follow try with below steps:
    1.Go to the Azure portal and click on the "Help + support" button.
    2.Click on the "create a support request".
    Create

    3.After Click on Create a support request right side of the portal we can see to describe issue box. After submitting the issue click on go.
    User's image

    1. In Current Selection Click on subscription radio button. and click on next.

    User's image

    1. Select the Current subscription and click on next button and select unable to cancel subscription radio button and click on next.
      User's image

    User's image

    1. Maximize the screen we can observe right side "create a support request" and click on that.
      User's image
    2. Please update problem statement and click on Next.
      T1
    3. click on next in recommended solution screen click on next button
      User's image

    8.Please update the additional details and fill required details and click on next.
    T2

    T3

    1. Finally review the details and Click on Create
      T4

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.