Cannot make an invoice payment in Azure Portal

Agha Satria 41 Reputation points
2024-10-02T17:31:42.5566667+00:00

I am having trouble making a payment using my debit card in the Azure Portal. Every time I try, I receive a failed notification. However, my debit card is used to pay for another online payment such as GitHub copilot. I have already contacted my bank, which did not find any problem. Can anyone help me resolve this issue?

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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Answer accepted by question author
TP 165.1K Reputation points Volunteer Moderator
2024-10-02T17:36:51.2966667+00:00

Hi,

Please create a new billing support request using my instructions below. There is no charge for billing support.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/supportrequest

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

azure support request Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP

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