Revolut debit card is declined

Same for me, I have a Debit Revolut Master card it does not accept: "Sorry, we can't accept pre-paid cards. Please try another payment method."

Another month has passed and they're still discriminating against revolut users. :(

The problem still hasn't been solved. :/ This is actually illegal in the EU on the part of Microsoft. Article 9 of the SEPA Regulation states that companies have to accept all registered banks in the SEPA area.

I'am blocked too ! :/
Why is Microsoft doing that ?

Hi all,

I've just found out this is an issue with Revolt Business debit cards.

Sorry, we can't accept pre-paid cards. Please try another payment method.

Any updates on this?

Sadly, if this is not fixed within a few days I'll try AWS.

Thank you!

Alex

Just adding to this that I have enabled Online Payments for the card I am attempting to use and still get this "pre-paid card" declination error message.

This is a farcical problem.

Dead end?
Even as an MVP?

This cost me a day of support with MS, time and effort on both sides.

When trying to add an Azure subscription to my account is just declined saying I am not eligible for an Azure account - no mention of the card.

Then to cap it all off the Azure Portal went down. 2023-06-09 15:00 BST

I used a personal card from a different bank and it worked, its only when I tried to add the Revolut card to my account later that it gave the error (as above).

This is a Mastercard credit card, I've had no problems elsewhere, we should at least get an explanation as to why.

I expect its a bug.

I have had a support call with MS on this and they said they are working on it - no ETA
Fingers crossed it won't be long

Exact same problem here... hoping for a fix soon

Exact same problem here... Were you able to learn what it means?

I'm having the same problem, google accepts the card just fine , maybe I'll just switch over.

The issue still persists

The issue still hasn't been solved. I tried 6 months ago and I'm trying now and it's the same issue. I don't have an alternative credit card as Revolut is the main bank I use and I'm not using a pre-paid card

Aug'23 - Still persists. Don't rly understand why.

Hi, my answer is on the third page but I'd like to ask you to upvote the Revolut request on the feedback forum. The link is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1. Thanks in advance.

Deleted; Wrong comment, sorry.

Deleted; Wrong comment, sorry

This is still an issue in November 2023. Live chat agent was not able to help, and didn't seem aware of the issues with Revolut cards.
This thread suggests that Microsoft should update their BIN database:
https://community.revolut.com/t/cards-bin-lookup-says-debit-but-azure-subscription-says-prepaid/234669

As a potential Azure subscriber, this isn't a good look. As others have mentioned I guess I will have to try the competition instead.

Hi, I had the same issue with a Revolut Business MasterCard, and after a couple of days persisting with various support teams, eventually found the right support team to fix it. It appears to be sorted as of this morning! 🙂

This is incredibly frustrating, how can we not use a major bank's VISA card? AWS accepts it no problem, this forces us to choose Amazon over Microsoft.

It is still happening. They lost another possible customer, but probably it does not matter to them too much.

Hi, This is still an ongoing issue for Revolut Debit Cards (Physical and Virtual) I don't have other secure methods of payment so I really hope they can fix this.

Hi, Have the same problem today - with Revolut Business card. Please advidce !!!

After so much time, it feels like this is never gonna be fixed. I got the same issue today, I had it also in the past (more than 1 year ago) in a different context.

same problem today. revolut business card from USA

I was having the same issue again in the Azure portal, under Cost Management > Payment Method settings. I re-opened my last ticket with Microsoft and they've managed to resolve it for me again. Do you guys still have the issue?

Obviously nobody from Microsoft is reading or responding to this thread. Unless you absolutely need to run a Windows VM for your website (which very few people need to do these days) , I suggest you just use Google Cloud or Amazon AWS. I'm on both with my Revolut business banking and there has never been any issue with either. Going to unsubscribe from this question now.

Same issue, can't use azure cloud until it's resolved. It claims my card is a prepaid card.

Same issue, I'd really like to use Azure! I just tried to pay with Revolut debit but I can't create an account

I guess I'll move to Google

Still the same issue :\

June 2024, no changes:

"Sorry, we can't accept pre-paid cards. Please try another payment method"

And I don't have any other alternatives for the payment. Unless, MS starts to accept Pasmo or Suica :)

Jest rok później i nadal Revolut nie jest akceptowany

Microsoft dopuszcza revoluta przez posrednikow

2024 - Revolut also has local IBAN now from my current country and still MS doesn't support it!

Same issue here. Revolut is a debit card, not prepaid.

Same issue here. Revolut is a debit card, not prepaid.

prepaid is idem to debit card. you cannot get red/borrow , payments will be simply declined by revolute if your balance is less than the transaction amount.

to avoid billing issues when people do not have enough balance on the card.

Look at the comment date of this. The "issue" might as well now be known as a feature.

Pass on this service then. Amazon has no problem with my Revolut card :))))

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.

Move to another cloud - AWS and Google have no issue with Revolut, the same goes for just about anyone else I can think of.

I agree about using other solutions (I already have both AWS and Google Cloud accounts). The only reason I wanted to use Azure was to learn it since a few businesses require this skill.

I am having the same problem with my Revolut card

I am still facing the issue, is there any ticket or tracking id regarding this

The Issue is still going, We still can't use our Revolute physical card to purchase Azure services. Very disappointing that after all these months and yet Microsoft didn't fix this issue.

I'm in a similar boat. I will be in contact local financial authorities to determine if there is any action that can be taken against MSFT here.

Nov 2024, the problem still persists.

Following the fact that the issue still persists as at end of 2024, I have opened a necessary support request with Microsoft. I have confirmed that Microsoft decided they DO NOT accept Revolut cards without giving me any apparent reason.

I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states, while I placed the data correctly, and I dont have another option for payment, My Revolut Visa debit card is not prepaid card

I'm facing the same problem with my revolute card. Seems like Azure wants us to use our bank cards and not revolute so you can see all your money fly away in case you make a mistake using their cloud platform and not able to intervene.

Hi, I'm here to say that I have the exact same problem. My main problem isn't the fact they don't allow revolut, but that the error message is not clear, and spent half a day figuring it out.

Still having the issue

I have the same issue using Wise. I was able to get around this for now using a personal credit card, but that's not sustainable long term.

I did see there's an option to pay using wire transfer, but with a lot of conditions including a credit check. Has anyone tried this?

next months gone, and problem still exists :|

I had the same issue but found an easy work-around... I added Revolut to my PayPal.