1,173 questions with Microsoft 365 and Office | OneDrive | For home | Android tags

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My Microsoft OneDrive plan includes 1TB of storage for one person, but my account is now showing only 5GB of storage. Please check my subscription and restore my 1TB storage.

I have had a 1TB One Drive plan for one person since around 2017, and I have always used it to store and back up all my photos and other important files. I have never experienced this issue before. However, I have suddenly noticed that my One Drive…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-10-01T14:16:13.3233333+00:00
Ashir billa 0 Reputation points
answered 2026-10-01T15:55:52.56+00:00
Manoel Barros 22,050 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Camera Backup does not exist

I was notified that Samsung will no longer be syncing pictures and videos with Microsoft One Drive after a certain date and that I should turn my Camera Backup on, in order to save my media. I have looked in every nook and cranny of the app and the web…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-26T11:54:14.0833333+00:00
Alexandra Mcmasters 20 Reputation points
commented 2026-10-01T14:11:59.09+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
1 answer

How to handle Gallery sync with OneDrive ending

Hi all. I have been really stressed with the ending of Gallery sync with OneDrive, because I had stored in the cloud a large amount of photos from my old phone which broke down and didn't allow me to physically pass them over to the new one. Now I am…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-29T07:47:18.8533333+00:00
Alexandros Konstantakopoulos 0 Reputation points
commented 2026-09-30T13:32:48.33+00:00
Lychee-Ng 28,915 Reputation points Microsoft External Staff Moderator
1 answer

impossible de joindre microsoft, et je ne peux recupérer mes photos, je n'ai pas la 2eme corbeille dans ondrive.

bonjour, après plusieurs manipulations sur one drive je ne peux pas récupérer les photos qui ont été effacées, la restauration ne fonctionne pas je n'ai pas le 2 -ème corbeille dans one drive et Microsoft ne me répond pas ils me renvoient vers le site…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-29T13:57:47.3633333+00:00
philoche 0 Reputation points
commented 2026-09-30T07:18:50.8533333+00:00
Diana Mariz 10,945 Reputation points Independent Advisor
2 answers

How to clear up disk space on OneDrive on Samsung s24

I was hoping to clear up disk space (delete local copies of synced images and video) but i don't see this option. AI is telling me that the option will appear once I disable gallery sync, but I'm not seeing it. Does this option still exist on the app?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-29T00:42:47.6533333+00:00
Airman 5 Reputation points
answered 2026-09-30T01:56:17.71+00:00
EmilyS_726 30,260 Reputation points Volunteer Moderator
1 answer

One Drive app is so painfully slow at playing videos it's almost unusable.

No matter what Internet connection I am on, when using One Drive on my Pixel 10 Pro, it's so god awful at video playback. I have 2Gb Fiber internet in my house and consistently get 800-1000mbps + on speed test over WiFi and it STILL loads horrendously…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-03-18T21:51:07.6466667+00:00
Calin Janick 25 Reputation points
edited a comment 2026-09-26T15:12:51.91+00:00
Don Varnau 19,930 Reputation points Volunteer Moderator
1 answer

One Drive is taking up too much space on my phone

I recently started using the OneDrive app to create backups for both my laptop and phone. It is regularly syncing both. I am someone who takes a lot of pictures so there are a lot of files. I've started to run out of space on my Android phone however.…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-08-11T18:58:17.3866667+00:00
Jonathan Lampier 0 Reputation points
commented 2026-09-23T16:47:12.67+00:00
One River 0 Reputation points
1 answer

How to find which account my subscription is linked to?

I have a recurring payment for Microsoft Onedrive but I can't find which account it is for. When I login to my accounts they all say I don't have a subscription. Please help

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-11-05T15:19:02.1866667+00:00
Heidi Diederich 5 Reputation points
commented 2026-09-23T05:06:48.69+00:00
robert rivera 0 Reputation points
1 answer

samsung camera onedrive location

THere are serveral support articles explaining how to turn on the Onedrive camera backup for Samsung phones. These articles DO NOT explain what the Onedrive folder location is, whether it will make a second copy of all the photos I have on my phone, and…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-17T18:05:30.35+00:00
Brian V 0 Reputation points
commented 2026-09-22T03:41:15.9466667+00:00
Xavier-D 13,665 Reputation points Microsoft External Staff Moderator
2 answers

Backing up Android S22+ to OneDrive

I have my android S22+ backing up pictures to OneDrive. If I delete a picture on my phone, will it delete it on OneDrive?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-20T19:20:27.3533333+00:00
KFrey 0 Reputation points
answered 2026-09-20T19:59:56.08+00:00
Ferdinand Nanalig 33,400 Reputation points Independent Advisor
2 answers

How do I talk to a person regarding my onedrive

I upgraded my Microsoft 365 personal on the 9th of Sept but I can't access my Onedrive, it is frozen and ALL your Q&As are NOT solving my problem

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-19T04:22:36+00:00
stella caponi 0 Reputation points
answered 2026-09-19T04:56:25.27+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

Photo deleted

I am not looking for a setting or feature inside the OneDrive mobile app. I am contacting support to request a server-side investigation and potential data recovery from Microsoft's back-end backups. Here is the situation: Issue: A large set of photos…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-17T12:12:26.9+00:00
Narges Rahmati 0 Reputation points
answered 2026-09-17T21:33:23.5933333+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
2 answers

sync with onedrive ending soon but no camera upload available

Hi, In my settings i do not have camera back up ability. Every page tells me to go to me icon and settings and then turn the camera upload on. I do not have this feature. please advise, thank you. THIS IS TIME SENSITIVE AS THE SYNCING ENDS 30 SEPT.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-16T21:09:46.4066667+00:00
Susan Hobbit 0 Reputation points
answered 2026-09-17T07:56:31.46+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

Samsung Gallery Sync changed to OneDrive Back-up issues

Hello, I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues: After synching, the dates created and dates modified changed to today (the day I set up the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T22:06:14.2533333+00:00
Carolyn Peters 0 Reputation points
commented 2026-09-16T17:05:36.6033333+00:00
Carolyn Peters 0 Reputation points
2 answers

Upgraded onedrive weeks ago and still myaccount is frozen.

my account is still frozen, despite upgrading my one drive weeks ago. Why? And what should i do? Should i refund my payment? I haven't used a single mb of my upgraded one drive. I need answers asap. Thank you. Or can i talk to an agent?

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-05-14T10:14:43.2733333+00:00
Sayeeh Dianne Molbog 0 Reputation points
commented 2026-09-16T00:52:16.93+00:00
Miron Chumash 0 Reputation points
3 answers

Bought new Onedrive storage, but my files are still getting deleted

I got my card renewed, so all my subscriptions on my phone got cancelled. Ive re-bought the 100gb onedrive storage, but it wont show up, and it's been weeks now. I keep getting emails about my files getting deleted soon, actually in just 10 days. But I…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-12T07:39:41.5666667+00:00
Jenny Ey 0 Reputation points
answered 2026-09-13T14:22:23.52+00:00
SD - IA 180.3K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

I accidentally synced an old device with Onedrive and restored a bunch of deleted photos. How can I undo this?

I don't want to be dramatic, but I'm feeling very devastated right now. I decided that the only way to get my photos organized (which are all backed up in OneDrive) was to get systematic about. 10 years of photos, if I commit to one month/day of going…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-09T15:39:15.5333333+00:00
Drini 20 Reputation points
commented 2026-09-11T23:16:40.1033333+00:00
Hendrix-V 19,485 Reputation points Microsoft External Staff Moderator
3 answers

Cannot set up Onedrive Personal Vault

I just signed up for 365 and am trying to set up the Personal Vault. I verify the number and it asks to set up a PIN, I do and it starts all over as if I had done nothing. I have uninstalled the updates and reinstalled. I have restarted my phone. I have…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2025-08-17T23:31:41.9266667+00:00
Dan Cea 5 Reputation points
answered 2026-09-04T11:44:30.66+00:00
Timothy Maher 0 Reputation points
2 answers

Unable to access OneDrive Personal Vault on Android

Recently I am unable to access files on OneDrive Personal Vault using my Samsung S25. I can access my files via my laptop though.

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-03T05:25:27.67+00:00
Jose Palomo 0 Reputation points
answered 2026-09-03T06:18:14.9766667+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
2 answers

downloading photos on Family 365 from a second account

We have Family 365. One of us can access photos. How does the other person that is in Family 365 download photos? thank you

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-09-02T22:24:32.08+00:00
Robert Flohrs 0 Reputation points
answered 2026-09-02T23:46:18.99+00:00
paulr0511 48,965 Reputation points Independent Advisor