1,996 questions with Microsoft 365 and Office | OneDrive | Other | Windows tags

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OneDrive Error 0x8007017C after changing drive location .ini file

I have changed the path name of my OneDrive so that it is the same across computers my modifying the address at the .ini file in this folder: %LOCALAPPDATA%\Microsoft\OneDrive\settings After restarting the computer, I'm getting the 0x8007017C error when…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-30T20:14:10.0466667+00:00
George Kontaroudis 0 Reputation points
commented 2026-10-05T02:50:46.7033333+00:00
George Kontaroudis 0 Reputation points
1 answer

OneDrive does not recognize Microsoft 365 subscription

I have Microsoft 365 Personal with 1TB cloud storage. OneDrive states 97.6GB used of 50GB. Will no longer backup. Why doesn't OneDrive recognize my Microsoft 365 subscription on desktop and Samsung Android?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-05T02:21:44.1133333+00:00
Debbie Hirneisen 0 Reputation points
answered 2026-10-05T02:21:59.3233333+00:00

AI answer

1 answer

Nefunguje obnova OneDrive, zmizli súbory z cloudu aj z koša

Ako prosím obnoviť nechtiac vymazané súbory z počítača? Vymazala som súbory z OneDrive C:Používatelia/OneDrive a vymazalo mi ich automaticky aj súbory z pc. Súbory akútne potrebujem. Ďakujem

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-04T18:15:29.9633333+00:00
Eva Hodorová 0 Reputation points
answered 2026-10-04T23:24:28.2866667+00:00
Ian-T 13,200 Reputation points Microsoft External Staff Moderator
2 answers

Recover lost OneDrive files

Hi, I have recently changed my Primary E-Mail address from @btconnect.com (linked to a Business Broadband Account) to @outlook.com. E-Mails are fine but my OneDrive files associated with this personal 365 account have disappeared. I need to recover these…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-01T16:17:58.72+00:00
DavePriestley-0479 0 Reputation points
commented 2026-10-04T14:53:10.5866667+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
3 answers

Unsynch to OneDrive

Hi - I want to stop synching my files to one drive. But I don't see that feature when I log into settings.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-02T21:17:13.5433333+00:00
Brita Wilkinslincoln 0 Reputation points
answered 2026-10-02T21:51:56.1966667+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

One Drive Cloud Storage

I may have turned OneDrive Cloud Storage OFF. Question: How can I get One Drive back ON again?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-02T18:19:57.4433333+00:00
Patricia Slaughter 0 Reputation points
answered 2026-10-02T19:07:27.13+00:00
John Jefferson Doyon 88,920 Reputation points Independent Advisor
3 answers

How to View file extensions in OneDrive

I can not find where I can change settings to see the file extensions of the files listed. It should be easy but this is a Microsoft product.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-03-13T13:26:33.3433333+00:00
Gregory Trace 0 Reputation points
commented 2026-10-02T02:21:02.0733333+00:00
fastauntie-6570 0 Reputation points
1 answer

Triple Billing in error

I am being billed 3 times for one drive in error. I simply wanted to increase my storage but ended up with 3 subscriptions. HELP!

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-01T20:13:49.62+00:00
Jeffery Lofton 0 Reputation points
answered 2026-10-01T20:49:07.21+00:00
John Jefferson Doyon 88,920 Reputation points Independent Advisor
3 answers

onedrive won't take family Onedrive NOR buy more space - neither work

  trying for 6 months to get onedrive to work on a new wim11  all fails (since apr see previous tickets) after giving up after hours and hours of try to connect to family plan to use 1T per user storage (none of 5 family users can connect to…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-30T18:42:20.04+00:00
David B. Cooper 0 Reputation points
answered 2026-10-01T19:55:39.7266667+00:00
DBCooper FoxMan 0 Reputation points
2 answers

Cloud sync with PC not working

I have tried multiple times to sync my onedrive cloud with my PC and it keeps coming back errors.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-30T21:40:44.4166667+00:00
Carlos Cadavid 0 Reputation points
answered 2026-09-30T22:17:16.95+00:00
John Jefferson Doyon 88,920 Reputation points Independent Advisor
4 answers

Unknown render failure: Attempted to perform an unauthorized operation

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-30T04:52:25.0433333+00:00
SHIPEX GLOBAL 0 Reputation points
answered 2026-09-30T07:44:45.8666667+00:00
SD - IA 180.3K Reputation points Independent Advisor
3 answers

turn off sync and one drive in microsoft 365

how to turn off one drive and the sync feature in microsoft 365

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-29T18:11:09.7766667+00:00
lewis derosa 0 Reputation points
answered 2026-09-29T19:01:29.0066667+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

My account has been hacked

Has anyone ever been hacked and have your account restored? Someone added their email address to my account even though I had 2step Verification. Then they removed me from my own account. Now I have lost all access to OneDrive and Microsoft365.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-29T15:37:21.5266667+00:00
Jody Clement 0 Reputation points
answered 2026-09-29T16:11:03.71+00:00
DaveM121 936.6K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

reset one drive

We have a 'One drive' account that was used for a charity (self funding) Alcoholics anonymous. We have made changes to the local needs and we wish to archive the one drive files onto our office pc, and then clear the drive and start again. We run a…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-26T10:42:17.3566667+00:00
Steve WSO Admin 35 Reputation points
edited an answer 2026-09-29T04:58:13.3066667+00:00
MuhammadYousufkhan-0113 80 Reputation points
3 answers

I want to cancel my OneDrive subscription and stop charges.

I am unable to cancel my subscription through my account despite trying all available methods. I kindly request that you cancel the subscription on your end and stop any future charges immediately. Please confirm once the cancellation has been…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-03-18T08:06:12.3066667+00:00
Sirintra Uengtrakul 0 Reputation points
recommended 2026-09-28T19:57:59.0233333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2 answers

Cannot unlink onedrive from my PC

I am trying to unlink onedrive from my pc. The onedrive icon is not showing and it is not listed in apps so therefore the advice offered online cannot be implemented, a diffrent language is appearing in some o the messages.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-28T19:23:25.6533333+00:00
Denis Jones 0 Reputation points
answered 2026-09-28T19:56:22.31+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

Unsynced my OneDrive and now files are missing on my laptop

A few weeks ago, I synced my laptop to my OneDrive. Yesterday, because of the persistent error messages and the inability to see image thumbnails in folders due to storage, I unsynced my OneDrive. Immediately after, my Documents folder disappeared from…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-28T17:33:47.2+00:00
Danielle 0 Reputation points
answered 2026-09-28T18:17:25.7866667+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

Accidentally emtied one drive recycle bin

​Yesterday was the last time I saw my files stored on my desktop. While attempting to clear space, I accidentally emptied the OneDrive Recycle Bin, causing those desktop files to be deleted. ​Could you please assist me in checking whether it is possible…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-27T19:37:16.13+00:00
Ayoub Haraka 0 Reputation points
commented 2026-09-27T20:25:00.7266667+00:00
EmilyS726 270.5K Reputation points Independent Advisor
1 answer

Onedrive access issue

Personal OneDrive account signs in successfully, but I cannot access My files on any client. OneDrive Web shows: “Unknown render failure. Attempted to perform an unauthorized operation.” OneDrive for Windows shows: “Can't reach the shared library…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-25T00:45:05.4866667+00:00
David 0 Reputation points
commented 2026-09-26T11:29:39.17+00:00
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator
1 answer

onedrive not syncing

i have tried to force reset of the app but does not sync. The tray icon shows that it is synced.

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-22T21:02:52.24+00:00
Info Thinkmathacademy 0 Reputation points
commented 2026-09-24T00:03:13.14+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator