257 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Windows tags

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Authenticator unable to sign in after changing phone

So i changed phone and thought apple will fully transfer everything without any issues. However, after selling my old phone, i tried to login using my school email but i had to use my authenticator. But when i try to sign in my authenticator , i need to…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-04T17:40:54.0866667+00:00
bertren lee 5 Reputation points
edited the question 2026-10-05T01:56:32.4233333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
2 answers

Can't pass MFA because the registered phone number/device is no longer accessible

“I am the sole Global Administrator of our Microsoft 365 tenant. I know my password, but I cannot complete MFA because the registered phone number/device is no longer accessible. There is no other Global Administrator and no alternative authentication…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-04T10:46:42.5866667+00:00
Arman Aramyan 0 Reputation points
answered 2026-10-04T11:04:16.3033333+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor
2 answers

refund on a recurrent subscription

i want a refund on a recurrent subscription to Microsoft 365 i did not want £84.99 taken from my account on 30/09/2026

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-10-03T14:59:54.08+00:00
Mia Macdonald 0 Reputation points
answered 2026-10-03T15:13:50.0833333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

Authenticator app

Long story short - trying to get a free deliveroo subscription - need a code from my Authenticator app - not logged in with my school email IN the Authenticator app in ages - when I try logging into my email account IN the Authenticator app, it says I…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-29T01:16:43.05+00:00
Rxzvxn M 0 Reputation points
edited the question 2026-10-01T07:08:48.1766667+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
2 answers

Cancel Microsoft 365 business

The 365 was used by me, used as a teacher, but I just retired. I no longer need the site and want a refund of the $105.99 you charged my account. Please help me with this, as I can't seem to get the account cancelled. It has not registered the payment…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-28T21:42:11.2+00:00
Sondra Richmond 0 Reputation points
commented 2026-09-29T22:25:24.8766667+00:00
Jay1 Tran 1,700 Reputation points Independent Advisor
2 answers

How to fix if I’m not getting pop up-s in the authenticator app

When I try to log into anything with my university email address it requests me to identify myself through authenticator and a number appears on my screen. However now I got a new phone and the pop up-s within the authenticator won’t show up but on my…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-27T13:49:16.3666667+00:00
Gréta Herendi 0 Reputation points
edited the question 2026-09-29T03:46:00.9633333+00:00
Kai-Ex 1,575 Reputation points Microsoft External Staff Moderator
3 answers

In our tenant all the admins were blocked from logging into their accounts.

For the past few days our admins have been unable to log in to their accounts while the other users are comfortably able to use their accounts. When I contacted Microsoft through another tenant, they asked me to raise a complaint to my tenant only. I…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-26T02:05:19.5266667+00:00
PRAGATI EM SCHOOL RAJAHMUNDRY 0 Reputation points
commented 2026-09-29T03:05:12.7933333+00:00
Vincent Choy 11,265 Reputation points Volunteer Moderator
2 answers

creating student accout

I already have a paid subscription, i wanted to create an account using my student email for learn.microsoft.com, is not letting me create one. i have to use my student email for all my assignments.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-27T03:50:35.1066667+00:00
pa sanyang 0 Reputation points
commented 2026-09-28T15:09:07.34+00:00
Liora 2,085 Reputation points Independent Advisor
1 answer

I cant sign in Outlook and Teams due to MFA loop

Help!!! I cant sign in Outlook and Teams due to MFA loop. My phone was stolen so I dont receive any code from Authenticator app. Please help me! I need to sign in to finish my assignment from University.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-25T23:46:32.7966667+00:00
Thommy Fang 0 Reputation points
answered 2026-09-26T00:07:09.03+00:00
Darren Bruce 1,830 Reputation points Independent Advisor
2 answers

change password it tells me tod o this and i dont know how to

Hello SERENA, Your password for account "776206" will expire in 0 day(s). You are required to change your password in order to access district resources such as VPN, etc. If you know your password or answers to your challenge questions, follow…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-24T17:48:43.5666667+00:00
Serena 0 Reputation points
answered 2026-09-24T18:21:41.4566667+00:00
Elena-VH 1,970 Reputation points Independent Advisor
2 answers

I cannot create a Microsoft account. The account creation process is blocked.

Hello,   I am a university student and would like to use Microsoft 365 student benefits with my university email address.   I do not have a Microsoft account yet. When I try to create an account using my school email, the registration process stops and I…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-23T12:26:29.72+00:00
giang cù 0 Reputation points
edited an answer 2026-09-24T14:28:41.9366667+00:00
Alina Le 5,505 Reputation points Independent Advisor
1 answer

I can't sign in to my admin account.

I can't sign in to my admin account and it keeps giving me an error when I try to get it to send me the code via SMS. I can't contact customer support without logging in to the admin account. What should I do?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-24T09:30:32.24+00:00
Ronan O'Carroll 0 Reputation points
edited an answer 2026-09-24T13:32:39.9366667+00:00
Julie Huynh 3,770 Reputation points Independent Advisor
1 answer

how to remove a school c2k account from my applications and create a new personal one

I worked in a school for the past number of years, i had a school account set up on my personal laptop. I need to remove the school credentials and take out a new subscription

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-22T08:23:16.5033333+00:00
bryan young 0 Reputation points
commented 2026-09-23T17:14:10.48+00:00
Demi Nguyen 2,410 Reputation points Independent Advisor
2 answers

I can’t access to my school account

I can’t access to my school account I have a school account and went I try to put it in it says that I have a problem or that there is an error

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-19T05:23:24.82+00:00
fernanda Llanos Rocha 0 Reputation points
answered 2026-09-19T06:06:20.91+00:00
Dora-T 1,210 Reputation points Independent Advisor
1 answer

Cannot log in education account due to MFA

I cannot access Outlook because MFA code is still being sent to my old phone. Can someone help me? I need to check email from my University.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-19T02:57:31.4333333+00:00
Killy Yin 0 Reputation points
answered 2026-09-19T03:05:51.34+00:00
Kien 1,710 Reputation points Independent Advisor
2 answers

cannot log in to my school account on desktop microsoft apps

It works when I log in on web, but it is inconvenient. I tried to delete the sign in info from the setting but i can't log in to do so. error code : 657rx

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-16T11:25:58.0366667+00:00
Lina 0 Reputation points
commented 2026-09-17T11:45:45.9733333+00:00
Ruby Nguyen 2,885 Reputation points Independent Advisor
1 answer

Subscription problem - says i am not old enough, even though i am not a minor

I want to subscribe for monthly Microsoft 365 plan, and it kept showing me a site that i am not old enough to make this purchase. I am not a minor and have my year of birth updated.

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-09T15:11:56.8366667+00:00
Marianna Kyšová 0 Reputation points
commented 2026-09-10T21:32:10.6666667+00:00
Kai-L 19,920 Reputation points Microsoft External Staff Moderator
1 answer

last two digits of product key damaged during scratching

the last 2 digits of product key on Microsoft 365 personal 12 month subscription card are damaged while scratching. i can provide 23 letters of product key and purchase receipt as a proof. How i can resolve the issue and install MS Office?

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-09T20:05:02.9333333+00:00
Arshad 0 Reputation points
answered 2026-09-09T21:10:02.0133333+00:00
Zahid Barrera Ramirez 400 Reputation points
2 answers One of the answers was accepted by the question author.

Microsoft 365 Education tenant-wide sign-in failure – Global Administrator also unable to sign in

We are experiencing a critical Microsoft 365 Education sign-in issue affecting our entire university tenant. Organization: [Moderator note: Personally Identifiable Information removed] Domain: tump.edu.vn Microsoft 365 Education subscriptions: Office 365…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-08T09:46:37.2733333+00:00
Lâm Nguyễn Văn 20 Reputation points
commented 2026-09-08T09:48:35.8866667+00:00
olivia parker 5 Reputation points
1 answer

Microsoft 365 Education — Student Use Benefit entitlement

We are an accredited skills-development provider in South Africa with approximately over 3000 learners and approximately 200 staff. We are reviewing our Microsoft licensing and would appreciate confirmation of the following points. Where an accredited…

Microsoft 365 and Office | Subscription, account, billing | For education | Windows
asked 2026-09-04T13:11:26.3833333+00:00
Tanya 0 Reputation points
commented 2026-09-07T00:46:15.2466667+00:00
Michelle Nguyen 1,835 Reputation points Independent Advisor