5,963 questions with Microsoft 365 and Office | Install, redeem, activate | Other | Other tags

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can't find office product key

My Office 2016 worked fine and now it's asking for a login or product key, ideally from Microsoft 365, which I've never bought. I did by an Office Home and Business 2016. it looks like something has updated and there is no workaround. Worse, the product…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-29T23:13:32.55+00:00
B B 0 Reputation points
commented 2026-10-04T14:43:51.85+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

I can't link my Microsoft Office Professional 2021 to my Office account

Hello, I purchased Microsoft Office Professional 2021from Best Buy. The vendor sent me the key. Once download Office, I activated the key to my Microsoft account. When open Words for the first time, I choose activation online by entering the key.…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-03T23:35:48.2233333+00:00
Davith Bolin 0 Reputation points
answered 2026-10-04T00:17:39.57+00:00
Manoel Barros 22,050 Reputation points Independent Advisor
1 answer

how to solvw this microsoft account problem and create a successful account

Request Id: 9d714555-414f-4d06-bac8-01d2d02f4a00 Correlation Id: b237f86c-c979-4646-b5e4-1835d87a8b6c Timestamp: 2026-10-03T13:16:45Z Message: AADSTS500200: User account '******@gmail.com' is a personal Microsoft account. Personal Microsoft accounts are…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-10-03T13:22:46.9966667+00:00
Sunakshi Choudhary 0 Reputation points
answered 2026-10-03T14:03:23.69+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

I need to download a program

I need to chat with an agent to help me download a program.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-30T01:08:02.0866667+00:00
John Perez 0 Reputation points
answered 2026-09-30T01:41:28.6433333+00:00
Manoel Barros 22,050 Reputation points Independent Advisor
1 answer

How to install office Professional plus 2024 from a new USB drive

I purchased a USB drive from Walmart with Office Professional PLus on it but it does not have a mount iso file

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-26T21:41:27.32+00:00
Wes Illing 0 Reputation points
commented 2026-09-30T00:15:00.88+00:00
Hendrix-V 19,485 Reputation points Microsoft External Staff Moderator
1 answer

reinstallation office 16

reinstallation of licensed office 16 professional i want o to reinstall on a laptop which was formatted after disc failure. I have product key and was loaded on the dell computer. the mail id of buyer is not functional now

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-28T11:48:28.8433333+00:00
Dinesh Gupta 0 Reputation points
commented 2026-09-29T23:39:43.2933333+00:00
Xavier-D 13,745 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Office Product key

My Dell Laptop came with microsoft office included. I have product key of laptop. I lost Microsoft office key. how to find

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-28T21:33:55.6133333+00:00
Gunvant Chauhan 0 Reputation points
answered 2026-09-28T22:11:08.52+00:00
Estrella721 46,525 Reputation points Independent Advisor
2 answers

I need assistance with transfering my Microsoft 365 to a new computer

I need help wit a real person to assist with transferring my Microsoft 365 to a new computer. My old computer will no longer update and Microsoft 365 will no longer let me use Microsoft Word. Please do not send me instructions or connect me with a chat.…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-28T18:14:37.71+00:00
Sylvia Walters 0 Reputation points
answered 2026-09-28T18:54:48.7333333+00:00
EmilyS726 270.5K Reputation points Independent Advisor
1 answer

adding license key to office apps

Office license info suddenly missing. I have license key. How to add to office apps ?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-27T15:37:15.55+00:00
Don McCord 0 Reputation points
answered 2026-09-27T16:12:08.65+00:00
DaveM121 936.6K Reputation points Independent Advisor
3 answers

How to talk to an agent??

How do you access a live chat to actually get support? tried calling the phone number and it sent me to a website that didnt help either.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-03-17T14:13:18.72+00:00
Samantha 10 Reputation points
commented 2026-09-25T07:55:08.05+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2 answers

Cannot install Office The configuation file was not specified

Chat init request failed: 500 - {"error":"Invalid UPN format. UPN should follow username@domain format. Allowed characters: A - Z, a - z, 0 - 9, ' . - _ ! # ^ ~ $ & || Current Value: 18583954114"} The configuation file was not…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-20T19:02:00.9833333+00:00
Richard Nicholas 0 Reputation points
commented 2026-09-24T10:09:15.2133333+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
2 answers

Excel says it needs to be activated

When I try to activate Excel it refers to my 2019 expired licence instead of the new Office purchased in 2026 which is shown in Purchases. The various screens ask for my email address but do not go to a screen to input my password.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-23T12:40:37.04+00:00
Eileen Davies 0 Reputation points
commented 2026-09-23T15:49:20.3+00:00
DaveM121 936.6K Reputation points Independent Advisor
1 answer

mct linked Microsoft 365 Developer subscription (E5)

i tried to activate and mct linked Microsoft 365 Developer subscription (E5) renewable sandbox. Includes 25 users plus sample data for Microsoft Graph, Teams and SharePoint. Microsoft 365 when i try to activate it doesnt work for some reason …

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-17T13:37:32.9166667+00:00
mishumo mphaphuli 0 Reputation points
commented 2026-09-21T12:14:15.19+00:00
Alina Le 5,495 Reputation points Independent Advisor
2 answers

how to activate my microsoft after payment

i have made payment for my Microsoft subcription, how do i activate my microsoft office and start using the application

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-21T07:05:03.47+00:00
nwaobilo michael 0 Reputation points
edited an answer 2026-09-21T07:39:28.24+00:00
GsN5034 - IA 77,990 Reputation points Independent Advisor
1 answer

Office 2024 - cannot download

I am trying to download MSFT Office 2024. I successfully redeemed my product key for Step 2 of 2. But the next stage threw an error: Service Unavailable We are currently experiencing technical difficulties. Please try again later.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-21T00:45:43.6266667+00:00
SaulBestMan 0 Reputation points
answered 2026-09-21T01:22:02.98+00:00
Ivan B 124.8K Reputation points Independent Advisor
2 answers

How to get Credits

Hi, I'm using Copilot Studio and in the process or creating AI Agents. However, when I go to preview my agent I've saved I'm getting prompted that I need credits? How do I fix this and/or what are the next steps I should take? Thanks,

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-17T20:39:12.6266667+00:00
Yackel, Bryson 0 Reputation points
commented 2026-09-20T14:50:23.2766667+00:00
Thomas4-N 22,380 Reputation points Microsoft External Staff Moderator
1 answer

Activate 365

I have a 365 subscription. it was deactivated for some unknown reason. i need to reactivate it.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-17T23:44:47.0766667+00:00
Cuyler Gibbons 0 Reputation points
answered 2026-09-18T00:22:59.9133333+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
4 answers

remove R2Copilot from word.

I am trying to remove R2Copilot from Word and install the version of Copilot that comes with my MS subscription. To start, how do I remove R2Copilot?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-14T17:29:53.8233333+00:00
Bob Milliken 0 Reputation points
commented 2026-09-17T18:36:41.18+00:00
Jeronimo Fuerte 46,725 Reputation points Independent Advisor
1 answer

question of concern regarding badge

where can i find my badge that it is seen as 100% completed?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-16T07:41:25.2233333+00:00
Lipata, Fellicitie Laur 0 Reputation points
answered 2026-09-16T07:41:34.8533333+00:00

AI answer

3 answers

Talk to a live agent

Trying to get a phone number for Canadian customers

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-04-01T04:15:06.1066667+00:00
Louise Desroches 10 Reputation points
answered 2026-09-15T19:59:55.55+00:00
Esther Jimenez 0 Reputation points