184 questions with Microsoft 365 and Office | Install, redeem, activate | For home | iOS tags

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1 answer

Unable to activate the account as it says subscription expired

I paid my subscription in august but the account is going back to my old subscription in 2020 and saying the subscription is expired

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-10-02T08:49:12.1633333+00:00
Malvindarpal Singh 0 Reputation points
answered 2026-10-02T09:24:17.39+00:00
DaveM121 936.6K Reputation points Independent Advisor
1 answer

how to fix action require we detected a one time purchase license

I installed 2 copies of 365 in 2 computers original computer is the one I'm sending this message, an iMac with IOS13. the other one in a windows Lenovo laptop after getting this message I deleter 365 on both computers. but now I can't download it on my…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-28T21:20:41.17+00:00
guilermo villoria 0 Reputation points
answered 2026-09-28T21:56:07.81+00:00
EmilyS726 270.5K Reputation points Independent Advisor
2 answers

365 product key error

new computer purchaced 365 and the product key just gets an error message

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-12T18:53:20.3333333+00:00
Marc Fawcett 0 Reputation points
commented 2026-09-17T06:22:03.2466667+00:00
Kai-H 27,725 Reputation points Microsoft External Staff Moderator
2 answers

Install Microsoft 365 Office on iPad

I have downloaded Microsoft 365 through my husbands account which includes 5 users. I can’t seem to get this installed on my iPad. Help!

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-13T20:21:03.7033333+00:00
Paula Willis 5 Reputation points
answered 2026-09-13T21:45:45.6133333+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
1 answer

CANT USE MICROSOFT 365 IN MY IPAD PRO

HI, I PURCHASED MICROSOFT 365 FROM THE APP STORE I DOWNLOADED EXCEL WHEN I WANT TO START A NEW DOCUMENT THE APP ASKS ME TO SIGN IN, I TRY TO SIGN IN BUT THE APP MENTIONS THAT I HAVE ALREADY A SUBSCRIPTION I CANCEL DE SUBSCRIPTION AND TRY TO PURCHASE…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-12T15:19:40.24+00:00
Ana Patricia Torres Cortez 0 Reputation points
edited an answer 2026-09-13T00:14:15.2733333+00:00
Norah-L 11,425 Reputation points Microsoft External Staff Moderator
2 answers

I want to add my IPAD and IPHONE to my Microsoft 365 account

I want to add my IPAD and IPHONE to my Microsoft 365 account

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-09-03T16:38:58.53+00:00
Elise Harshman 0 Reputation points
answered 2026-09-03T17:18:13.9+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
2 answers

Linking apple purchased upgrade not working

I upgraded my account from personal to family with apple, but it hasnt linked across PLease fix. I would like to speak to someone straight away

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-08-26T02:21:17.7766667+00:00
Carmen Bischoff 0 Reputation points
answered 2026-08-26T03:00:48.0366667+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

Bought excel/microsoft 365, i'm receiving error

I bought excel. microsoft 365 through the ipad app store. I'm receiving "unable to associate your purchase" It was purchased on Aug 14 with my outlook has found that a microsoft 365 liscence exists for but it failed to apply it when I tried…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-08-16T21:48:43.3633333+00:00
Laura Dundas 0 Reputation points
edited the question 2026-08-17T07:37:51.1166667+00:00
Laura Dundas 0 Reputation points
1 answer

I need to get email back on iPhone

After update on iPhone I cannot load email back. How do I do that?

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-08-12T15:55:23.4733333+00:00
Kathy Babb 0 Reputation points
edited an answer 2026-08-12T17:51:17.3033333+00:00
TaoLi 114.2K Reputation points Independent Advisor
2 answers

HOW TO INSTALL 365 TO IPAD AIR

How do I install my 365 subscriptions to my new iPad air?

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-08-09T20:50:31.39+00:00
Craig Bramley 0 Reputation points
answered 2026-08-09T21:29:35.5566667+00:00
Ivan B 124.8K Reputation points Independent Advisor
2 answers

Office missing on iPad

Installed Office 2024 on my ipad in April 2026 and it worked fine. Now the entire program seems to be missing and it won’t reinstall. Can only read and edit docs in Word & Excel

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-07-27T21:49:41.2166667+00:00
Terri Jacobs 0 Reputation points
commented 2026-07-28T16:21:59.85+00:00
John Jefferson Doyon 88,925 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

How do I add my Microsoft 365 family to my iphone and ipad?

Today I changed from Microsoft 365 personal to family. I did this on my ThinkPad. My new family account doesn't show my iphone or ipad as devices attached to the account. How do I include these devices in my account?

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2025-10-22T20:21:04.09+00:00
ellen masterson 40 Reputation points
commented 2026-07-24T10:11:02.3+00:00
Maria Demargne 0 Reputation points
1 answer

Ik heb al een case nummer 7106019445

Ik heb al een open case met casenummer: 7106019445. De engineers zouden het probleem binnen 48 uur oplossen, maar Word voor Mac 16.77 op macOS Big Sur 11.7.11 geeft nog steeds fout 0x0. Bij Activeren wordt na het invoeren van mijn e-mailadres niet om…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-07-21T07:41:47.58+00:00
Robert Rosenboom 0 Reputation points
edited an answer 2026-07-21T08:52:00.3566667+00:00
DaveM121 936.6K Reputation points Independent Advisor
2 answers

How to link Apple App Store purchase with Microsoft account

I purchased Microsoft 365 Personal on the Apple App Store for use on up to five devices. How do I link the purchase to my Microsoft account and load the app on the other four devices?

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2025-12-13T14:45:58.9233333+00:00
David 0 Reputation points
commented 2026-07-19T20:18:57.6666667+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Microsoft 365 Free Trial - activated but can't access?

I activated a 365 personal monthly free trial through the Apple appstore and got a confirmation email sent to a gmail account. When I try to add an outlook account to the subscription by "restoring previous purchase" and signing in with an…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-07-14T01:08:51.8166667+00:00
Anon 0 Reputation points
commented 2026-07-16T06:40:20.68+00:00
Ian-T 13,200 Reputation points Microsoft External Staff Moderator
1 answer

How to activate microsoft 365 license that I have bought on apple subscriptions?

Hi I recently bought a microsoft 365 license on apple subscriptions and i got a confirmational email about a month ago for this. However, it's been almost a month now and I haven't been able to use my free month as for some reason the license is not…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-07-14T02:38:05.11+00:00
Satendra Kumar Giri 0 Reputation points
answered 2026-07-14T03:20:47.03+00:00
Jeronimo Fuerte 46,730 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

M365 subscription through apple is not allowing access to copilot through iPad apps such as word or one noted

I have a valid m365 subscription through apple and I can see this as valid on the m365 account. I can access my one drive and all the apps both on my PC and iPad. I can also open and use copilot. But when I want to use copilot on the iPad within…

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-07-09T10:54:08.3333333+00:00
IMH1966 20 Reputation points
commented 2026-07-09T13:14:21.0433333+00:00
IMH1966 20 Reputation points
1 answer

Can you use Microsoft 365 apps (Word, Excel, PowerPoint) on the iPad?

I have Word but I want Excel for budgeting and PowerPoint to make a presentation.

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-06-23T22:18:10.7033333+00:00
Candy Licorice 0 Reputation points
answered 2026-06-23T22:24:18.42+00:00
Gérard Oomens 132.6K Reputation points Volunteer Moderator
2 answers

I need to add my iOS iPad

I need to add my IOS iPad to my Microsoft 365 account

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2026-06-17T22:26:00.9866667+00:00
STEFANIE HOUSER 0 Reputation points
edited an answer 2026-06-18T03:04:36.51+00:00
Norah-L 11,425 Reputation points Microsoft External Staff Moderator
1 answer

How do install my Microsoft 365 on my iPad?

I am trying to get my Microsoft 365 subscription on my iPad (A16)

Microsoft 365 and Office | Install, redeem, activate | For home | iOS
asked 2025-12-23T22:18:24.0466667+00:00
Susan Grace 5 Reputation points
recommended 2026-04-30T20:47:00.7233333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator