How to get notification prompt for school account

Renee Strange 0 Reputation points
2026-11-14T00:56:44.59+00:00

I got a new phone now I can't sign into my school account when my school account prompts with a number authenticator doesn't show notification of the prompt for me to approve the request anymore. My screen quit working in my old phone that this worked perfectly with. Why can I not get the prompt anymore?

Microsoft Security | Microsoft Authenticator
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  1. EmilyS_726 34,465 Reputation points Volunteer Moderator
    2026-11-14T02:24:06.4066667+00:00

    Hello,

    Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

    You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

    1. Open your web browser and navigate to https://login.microsoftonline.com.
    2. Sign in to your account.
    3. You will be prompted to set up MFA again. Make sure to update your phone number during this process.

    If your organization's IT administrator requires guidance, they can follow these steps:

    1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
    2. Navigate to Users > Active Users in the left-hand menu.
    3. Select the relevant user.
    4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
    5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
    6. In the pop-up box, check the first box and click Save.

    This process will reset MFA for the user, allowing them to set it up again.

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  2. AI answer

    2026-11-14T00:57:21.7933333+00:00

    Contact your school’s IT help desk and ask them to require MFA re-registration for your account, because the approval prompt is still associated with the Authenticator registration on your old phone.

    Installing Authenticator—or restoring its backup—on the new phone does not transfer a work or school account’s authentication credential; only the account name is restored, and the account must be registered again. ^1^

    If another sign-in method is available

    1. At the number-matching screen, select Sign in another way.
    2. Use any available alternative, such as a text message or phone call.
    3. Open Security info at https://aka.ms/mysecurityinfo.
    4. Select Add sign-in method → Microsoft Authenticator.
    5. On the new phone, open Authenticator and select: Add account → Work or school account → Scan QR code.
    6. Scan the QR code displayed by the Security info page and approve the test notification.
    7. After confirming that the new phone receives prompts, remove the old Authenticator method from Security info.

    Users can manage their own methods through Security info when they can complete sign-in with an existing method. ^2^

    If Authenticator is the only offered method

    Ask your school’s IT administrator or help desk to:

    • Select your account in Microsoft Entra admin center.
    • Go to Entra ID → Users → your user → Authentication methods.
    • Select Require re-register MFA.

    That action removes the existing Authenticator and other MFA registrations. At your next sign-in, you will be prompted to register Authenticator on the new phone. The administrator performing this action must have at least the Authentication Administrator role. ^2^

    After the reset:

    1. Sign in with your school email address and password.
    2. When prompted to set up security information, choose Microsoft Authenticator.
    3. In Authenticator, select Add account → Work or school account → Scan QR code.
    4. Scan the displayed QR code.
    5. Approve the test notification and complete any number matching shown.

    Simply enabling phone notifications will not move the registration from the old phone. Adding Authenticator to a new device also does not automatically unregister the old device. ^3^

    Never approve an Authenticator request that you did not initiate.

    References

    1. Transfer Microsoft Authenticator account entries to a new phone
    2. Manage user authentication methods for Microsoft Entra multifactor authentication
    3. Microsoft Authenticator FAQs | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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