Artifact Signing (Trusted Signing) organization identity validation stuck in "In Progress" for 11 business days

Request escalation of the existing identity-validation request to the Artifact Signing validation team; do not create a replacement request while this one remains In Progress.

The documented workflow says that after individual verification succeeds, the request returns to In Progress while organization validation continues; if documents are needed, it changes to Action Required, and completion produces Completed or Failed plus an email notification.^1^ Your current state is therefore consistent with post-verification review, but the portal does not provide a customer-facing way to inspect the review queue or trigger a manual review.

Request a private review through Microsoft Q&A

Because the Basic support plan cannot open this technical case, add a comment to this Q&A thread requesting that a Microsoft moderator route the case privately to the Artifact Signing identity-validation team.

Include only these non-sensitive facts publicly:

• Organization identity validation
• Submission date: October 29, 2026
• In Progress for 11 business days
• Email verification completed
• Microsoft Entra Verified ID completed successfully
• No Action Required state or document request received
• Automated diagnostics report no failure or service incident
• Previous support-request number, if it contains no confidential information
• Business impact: certificate-profile creation and product release are blocked

Offer to provide the following privately, not in the public post:

• Identity Validation ID
• Azure subscription and tenant IDs
• Artifact Signing account name and resource URI
• Primary validation email
• Screenshots and timestamps

Closely matching cases were completed after Microsoft’s validation or engineering team reviewed the request details privately, including a ten-day organization-validation case and another request stuck for more than two weeks.^2^^3^

Suggested escalation text:

Organization identity validation has remained In Progress since October 29, 2026. Email verification and Microsoft Entra Verified ID completed successfully on that date. No Action Required notification or document request has been received, and account diagnostics show no errors or incidents.

Please escalate the existing validation to the Artifact Signing identity-validation team for private review. I can provide the Identity Validation ID, subscription ID, tenant ID, account URI, screenshots, and the previous support-request number through a private channel. Certificate-profile creation and our product release are blocked.

Do not submit a duplicate request

Artifact Signing’s FAQ states that creating additional validation requests for the same entity while one is in progress does not help, and identity-validation requests cannot be expedited.^4^ Keep the current request intact unless Microsoft specifically directs you to delete and recreate it.

Deletion and recreation is documented as a recovery path for a missing or expired email-verification link, but that does not match this case because both verification steps were completed successfully.

If an eligible support plan becomes available

An Owner, Contributor, or Support Request Contributor can open the Artifact Signing account in Azure Portal and select:

1. Artifact Signing account → Support + Troubleshooting
2. Create a support request
3. Select the subscription containing the affected account.
4. Choose the closest Artifact Signing technical issue classification.
5. Request routing to the Artifact Signing identity-validation team and supply the same timeline and identifiers.

Azure requires a paid support plan for technical requests, while subscription-management support is unlimited.^5^ The Artifact Signing FAQ identifies Azure Support and Microsoft Q&A with the Artifact Signing tag as the supported assistance channels.^4^

References

1. Quickstart: Set up Artifact Signing
2. Artifact Signing Identity Validation still pending - Microsoft Q&A
3. Identity Validation stuck "In Progress" - Microsoft Q&A
4. Artifact Signing FAQ
5. Create an Azure support request