Recovery key page won’t load

If the BitLocker recovery page is not loading, this is reported as an intermittent server-side issue for some users. Try these steps:

1. Open the recovery page in an InPrivate or Incognito browser window and try again.
2. If a VPN is enabled, temporarily disable it and retry.
3. Try a different network, such as a mobile hotspot.
4. Wait and try again later, because the issue can be temporary.

If this is a work or school device, the recovery key might be available through the Intune Company Portal:

1. Sign in to the Company Portal website.
2. Go to Devices.
3. Select the locked PC.
4. Select Get recovery key > Show recovery key.
5. Enter the 48-digit key on the BitLocker recovery screen.

If the device is managed by an organization, IT support can retrieve the key.

If the recovery key cannot be found, and the page still does not work, the remaining option is to reset the device using Windows recovery options. Warning: resetting the device removes all files.

References:

• Find your BitLocker recovery key | Microsoft Support
• Get recovery key for Windows
• Bitlocker site not loading - Microsoft Q&A
• BitLocker recovery site aka.ms/myrecoverykey is not working - Microsoft Q&A
• Can't access Bitlocker Recovery Key from my account - Microsoft Q&A