M365 copilot not responding

Hi Durai Saraswathi, Karkki,

I’m sorry to hear that you are having trouble with the Microsoft service.

Microsoft is currently reporting a global outage affecting some of its services. Since Copilot relies on online services to load, it may be related to what you are seeing, although this cannot be confirmed from your description alone. You can monitor the current status here: Service Health Status.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas. As such, I do not have any information regarding the expected resolution time, but I sincerely hope the service will be restored soon.

Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.